Analyst Sanctions Payments Operations

See yourself in our teamChief Operations Office (COO) is responsible for the world leading application of operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service.The Regulatory and Control Operations (RACO), a division in COO, is accountable for the development, implementation and ongoing leadership of the Groups financial crime shared services. RACO leads the Groups approach to managing AML/CTF, and Sanctions risks and obligations through the provisioning of the following services.• AML/CTF Operations• Sanctions Operations• Business Enablement• Transformation• Correspondent Banking Due Diligence• Government Agency Requests• Customer Verification ScreeningRACO is a team of ~2000 dedicated individuals, and we partner closely with Line 2 Financial Crime Compliance (FCC) and Line 1 Risk teams across the Group. Our external stakeholders are AUSTRAC and Law Enforcement.Do work that mattersThe role of Sanctions Operation Analyst will require you to provide a high standard of quality and output of services to support the Group managing its financial crime obligations with respect to the screening of payments and identification of customers with potential sanctions and/or AML risk. In this role you will support the Group by driving daily business outcomes in a highly regulated and fast paced environment, this will include:-Delivering a high standard of output and quality of alertsUnderstand your Key Performance Indicators and business service level agreementsUnderstand your internal and external customer(s)Contribute to continuous improvement initiativesLive the Groups ValuesSpeak Up and make a differenceThis role requires engagement with internal team members and managers within the bank.You will report directly to the Sanctions Operations ManagerThis position is 0 direct reportsOn any given day you willYou will act in a discrete and confidential mannerBuild effective relationships with all your peers, including all Managers and Points of Reference.Champion a Continuous Improvement culture within the team, and consistently look for new opportunities to further raise ideas and follow throughContribute consistently to the team's performance/targets as well as team cultureEnsure the SLA's/Targets are met -on a daily basis.Adhere to I360 source systemsOperate within delegated authorities and follow all Standard Operating ProceduresAdhere to your 1:1 monthly coaching and welcome opportunities for developmentHave an active development plan in placeParticipate in daily huddles, VMBs and CI's at all timesUnderstand and carry out tasks using techniques documented in the Standard Operations Procedures (SOPs)Provide the required assessment and investigation of events in accordance with agreed Service level Agreements (SLAs) as per Customer Value Proposition (CVP)Prompt escalation of issues / risks identified within specified SLAsPro-actively identify and drive Continuous Improvement (CI) by using productivity tools for process simplification or increased efficiencyDemonstrate a clear understanding of end-to-end business processes that is relevant to own area of expertiseMaintain an up-to-date focus on financial crime, security related trends and emerging issues, and share knowledge obtainedSubject Matter Expert (SME) in AML/CTF & SanctionsPro-actively drive your Development Plan to include Education, Exposure and ExperienceAccept and provide coaching/training to peers as appropriateContribute to a high standard of service to all internal/external clients through building effective working relationships with relevant parties including other teams in GO and staff from other Business unitsUndertake additional tasks as directed by your Manager and work towards cross skillingWe're interested in hearing from people who haveExperience in an operational high driven volume environmentStrong attention to detail including making sound judgement decisions based on the businesses Standard Operating ProceduresDemonstrated ability to deliverDemonstrated experience in the delivery of excellence in customer service including personal, written and verbal skillsDemonstrated ability to manage changeDemonstrated ability to plan and prioritise tasksStrong problem-solving and decision-making capabilityAbility to adapt to change, and display flexibility and aptitude for multi-skillingSound understanding of financial crime risksFinancial Services Industry experience preferredCustomer service experienceIf you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We're keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 13/04/2024