State Lead | Community Services Team Leader

About Us Interact Australia is a national provider of specialist disability support operating since 1991 in Queensland, Victoria, Tasmania, South Australia, New South Wales and Northern Territory.

We provide support and nursing services to individuals, including those with traumatic and acquired brain injuries, spinal cord injuries and impairment as a result of accident, injury or disability, including those with complex care needs, high intensity supports and behaviour support plans.

We currently support hundreds of individuals throughout Australia partnering with various funding bodies, including NDIS, Department of Communities, National Injury Insurance Scheme Queensland, ICare New South Wales,and Transport and Accident Commission Victoria, many of whom require 24/7 support.

Interact is proudly part of IntoWork a national group ofbusinesses, opening doors to apprenticeships, training, employment and support.

Working with Interact At Interact we value every employee by acknowledging and respecting their individuality, by inspiring action & change, and by creating connections to achieve social inclusion and equality. Benefits of working with us include:

Competitive remuneration and conditionsNot-for-profit salary packaging for $15,800 per year for general bills and expenses, plus an additional $2,500 for meals and entertainmentLearning and Development opportunitiesAccess to our Employee Assistance ProgramCareer progression within the IntoWork groupAbout the Role Focus Business Development and Community Engagement across Queensland.Develop a localized and targeted client acquisition and business growth strategy that supports long-term engagement in Queensland.To lead the Client Services Team of Disability Support Workers to deliver direct supports and services to clients with an NDIS plan.To manage the day-to-day deployment of staff, client satisfaction and coordination of the delivery of supports to clients.The role is a critical interface between clients and their Support Workers and enables appropriate matching, monitoring and coordination of NDIS service provision.Who you are Experience coordinating, supervising and leading a teamDemonstrated experience in coordinating the delivery of disability and/or community servicesWorking knowledge and high level of understand of NDIS Framework and Funding ModelsWorking knowledge of best practice rostering, workforce optimization and system utilizationExperience in managing workforce issues including supervision, performance management, performance improvement plans, coaching and mentoringExperience managing complex disability or related Client presentations and complexitiesExperience delivering outcomes and working with KPIsExperience in establishing and maintaining customer and business relationshipsPlease note:The successful candidate will be required to participate in an Australian Federal Police check, NDIS Quality and Safeguards Worker Screening and a Working with Children Check, prior to confirmation of appointment to the position. The successful candidate will also be required to demonstrate entitlement to work in Australia, and to disclose any pre-existing injury or disease which may be adversely affected by undertaking the inherent requirements of the position. Interact Australia embraces and celebrates the diversity of our workforce. We are committed to fostering a culture of belonging and community for our clients, participants, and employees. Interact Australia are an equal opportunity employer and encourage applications from candidates who represent the rich diversity of our society, particularly those who may be marginalised, or experience barriers to employment and employment inequity. This may include people who are First Nations, are culturally and racially diverse (CARM), living with disability and neurodiversity, and or have family and caring responsibilities. Likewise we welcome applications from people of varied sex, religion, gender identity, age and sexuality.

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