Guest Experience Host & Face To Face Lead Generator
Job details
We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.If your passion lies in creating unforgettable experiences and you're known for your dynamic customer service skills, our Phillip Island team awaits you as our next Guest Experience Host & Face to Face Lead Generator!
How You'll Shine Your role will involve welcoming and registering owners and guests, scheduling sales appointments with our onsite team, and sharing insights about local attractions. You'll ensure all necessary paperwork is meticulously completed. By establishing a genuine connection and understanding with our guests, you'll play a pivotal role in delivering a standout experience.
Collaborating closely with our resort operations team, you'll ensure a smooth and welcoming check-in process and eloquently communicate the perks of traveling with Club Wyndham. Achieving set targets and KPIs will be part of your journey, with the flexibility to work weekends and public holidays when required.
How You'll Be Rewarded Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
Attractive hourly rate, boosted by incentives for meeting KPI'sDiscounted stays across our network in the Asia Pacific regionSubsidised Private health insuranceBirthday leave to celebrate your special dayProfessional development fundingGenerous Recognition and Referral ProgramsWhat You'll Bring To be successful in this role, you will be:
Genuine passion for customer service and the local areaExcellent communicator with strong interpersonal skillsEnthusiastic, self-motivated and positive individualPrevious experience in face to face marketing or sales is highly desirableImmaculate presentation and professional grooming standardsHigh levels of computer literacyPrevious experience with a PMS system (Opera) advantageousHave the ability to recognise and solve problems in the workplaceAbility to work a flexible schedule, including nights, weekends, public and school holidays.Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ******, including the title and location of the position for which you are applying.
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