Client Services Systems Manager

Full-time, ongoing/non-ongoing (12-month contract)Collaborative team and varied workThe Australian Government Solicitor (AGS) is seeking applications from talented people to undertake the role of Client Services Systems Manager. 

About us

AGS is the Australian Government's central legal practice and part of the Attorney-General's Department. AGS helps Commonwealth clients to manage legal issues, navigate new challenges and find solutions which deliver the best outcomes for Australia. We are a self-funded legal practice and compete for our work.

AGS is unique. AGS is dedicated to the national interest and is a trusted advisor to Government. 

AGS is innovative. Drawing on an exceptional depth of experience and expertise, we assist the Australian Government in the development and implementation of solutions to legal issues that have national importance.

AGS is diverse. With offices in every capital city and a team of 680 staff, including 470 lawyers, we work in more than 40 different areas of law related to government. 

About the role

This role is part of our client services team which pays an integral role in the delivery of AGS's market development and client relationships support. As the Client Services Systems Manager you would be responsible for:

managing, client-related systems such as InterAction (CRM), website (GovCMS), electronic surveys and event management developing innovative solutions to business issues, system and business-process issues resolution, continuous improvement and adapting to the evolving business environmentmanaging a variety of projects and ensuring key deadlines are met vendor contract and relationship managementwriting and maintaining system documentation. Full-time, ongoing/non-ongoing (12-month contract)Canberra, Melbourne, SydneyCollaborative team and varied workThe Australian Government Solicitor (AGS) is seeking applications from talented people to undertake the role of Client Services Systems Manager. 

About us

AGS is the Australian Government's central legal practice and part of the Attorney-General's Department. AGS helps Commonwealth clients to manage legal issues, navigate new challenges and find solutions which deliver the best outcomes for Australia. We are a self-funded legal practice and compete for our work.

AGS is unique. AGS is dedicated to the national interest and is a trusted advisor to Government. 

AGS is innovative. Drawing on an exceptional depth of experience and expertise, we assist the Australian Government in the development and implementation of solutions to legal issues that have national importance.

AGS is diverse. With offices in every capital city and a team of 680 staff, including 470 lawyers, we work in more than 40 different areas of law related to government. 

About the role

This role is part of our client services team which pays an integral role in the delivery of AGS's market development and client relationships support. As the Client Services Systems Manager you would be responsible for:

managing, client-related systems such as InterAction (CRM), website (GovCMS), electronic surveys and event management developing innovative solutions to business issues, system and business-process issues resolution, continuous improvement and adapting to the evolving business environmentmanaging a variety of projects and ensuring key deadlines are met vendor contract and relationship managementwriting and maintaining system documentation.For further information about the requirements of this position, please refer to the role description available below.

About you

The successful applicant will possess the following skills and attributes:

understanding how to deliver a technical solution to meet business needsexcellent attention to detail and stakeholder liaison skillsthe ability to manage multiple tasks at oncea client service mindsetstrong communication skills and a professional approachhighly developed leadership skills, including collaboration and remaining calm under pressure.The successful applicant will also have extensive technical IT experience and knowledge (practical and theoretical) in some combination of web, design and publishing software, client relationship management systems, marketing distribution systems and content management systems. Relevant tertiary qualifications in computing or information technology-related areas are highly desirable.

You will work with a community of professionals dedicated to the national interest. You will work collaboratively in an inclusive environment where everyone's contribution is valued, and success is rewarded. We offer our employees competitive remuneration packages, including 15.4% superannuation. 

AGS is a supportive organisation which embraces diversity. We understand that work is only part of your life and while our workplace can be demanding at times, we also provide access to a range of flexible working options, generous leave entitlements and wellbeing benefits to support your needs throughout your career. 

How to apply

To apply you must be an Australian Citizen and be willing to obtain and maintain a security clearance at the baseline level.

To apply, please click the 'Begin' button. Please provide a covering letter (no more than 2 pages), addressing the requirements of the job and your relevant experience, and your CV.

Applications close at 5:00pm (AEST) on Thursday, 11 April 2024. 

Further enquiries 

Further information can be obtained by contacting Fletcher Davis, Director Corporate Projects on 02 6253 7271 or Natalie Lightfoot, HR Business Partner on 02 6253 7529.Role Description - Client Services Systems Manager (EL1) Opens in new window

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