Customer Success Manager

Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We're building a world where Identity belongs to you.

The Opportunity We are looking for someone to join our team who has a passion for technology, strategic problem solving, and providing thought leadership to help our customers on their Identity journey.

You are a continuous learner, building your product knowledge, and industry knowledge as well as building relationships with customer stakeholders to be their trusted advisor. You will guide our customers to rapid adoption, expansion, and identity churn risks.

As a Customer Success Manageryou play an important role in working with and connecting the customer's needs to the Sales team, Product Management team, Support, Renewals, Professional Services, and Engineering teams.

Below outlines some key attributes for a Customer Success Manager:

Customer Success and Growth: Develop roadmaps and strategies to accelerate customers' strategic direction, track goals and progress, and identify opportunities for improvement.Ownership: Take ownership of your Book of Business, mitigate churn risk, identify growth opportunities, remove blockers and establish yourself as a high-value resource to your customer stakeholders.Research and Insights: Conduct regular research on industry trends, customer needs, and preferences to develop thought leadership through industry trends and insights to drive customer innovation.Proactive engagement and Strategic Success Plans: Create strategic success plans aligned with the customers goals, track progress, and provide high value assets to be reused by our customer champions to communicate the value of Okta.Communication: Build strong relationships through effective and concise communication with customers, stakeholders, and internal teams. Enhance customer satisfaction, improve collaboration, and understand customer problems and goals.Problem-Solving: Identify and solve customer problems efficiently by proactively addressing potential issues and collaborating with customers and internal teams to find suitable solutions.Collaboration: Work effectively with cross-functional teams, share information and resources, drive initiatives, and engage in conversations to better assist customers. Be willing to drive initiatives that can positively impact many customers.Build and Maintain Executive Relationships: Build strong relationships with key decision-makers, identify and map the organisation's decision making hierarchy. Engage a range of strategic customer personnel in order to influence larger customer decisions.Product Knowledge: CSMs need to have a deep understanding of Okta's products and services, as well as excellent time management skills, in order to provide customers with insights and direction. Build knowledge through achieving minimum certification levels and spending time staying up to date on solutions and roadmap.

You would be Ideal for this role if you have:

Experience in customer success management, working with customers to drive adoption of a technical platform or solution.Customer-centric and proactive team player that is focused on driving customer loyalty and adoptionSuccess in working in and navigating enterprise environments, building trusted relationships at all levels in the organization.Experienced in driving product adoption and expansion, through understanding the customer's current situation and desired outcomes. Being able to utilise consulting style questions to engage and discover the information we need to support our customersAble to operate in a fast-paced environment and manage multiple customers and projects, adapt to changing priorities, think ahead, and solve problems.Ability to take on feedback, be willing to learn new things, have a growth mindset and align to Okta core valuesStrong oral, written and presentation skillsAbility to organize, prioritize, complete activities and meet deadlines on a daily basisAbility to travel 10-15% onsite to customers as well as to the office when requiredFlexibility to occasionally attend global meetings, training, kick offs as well as other things#LI-MT1

What you can look forward to as an Okta employee! Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/ .

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/ .

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Individuals seeking employment at this company are considered without regards to race, color, religion,national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, genderidentity, or sexual orientation. When submitting your application above, you are being given theopportunity to provide information about your race/ethnicity, gender, and veteran status. This informationhelps us support or diversity, inclusion, and belonging efforts, as well as maintain fair and equitablehiring practices.

Completion of the form is entirely voluntary. Whatever your decision, it will not beconsidered in the hiring process or thereafter. Any information that you do provide will be recorded andmaintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate bymaking the appropriate selection. As a government contractor subject to Vietnam Era Veterans ReadjustmentAssistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreachand positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air servicewho is entitled to compensation (or who but for the receipt of military retired pay would be entitled tocompensation) under laws administered by the Secretary of Veterans Affairs; or a person who was dischargedor released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date ofsuch veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.military, ground, naval or air service during a war, or in a campaign or expedition for which a campaignbadge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.military, ground, naval or air service, participated in a United States military operation for which anArmed Forces service medal was awarded pursuant to Executive Order 12985.

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The foundation for secure connections between people and technology

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 18,800 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy athttps://www.okta.com/privacy-policy/ .

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta's privacy practices can be found athttps://www.okta.com/privacy/ .

From a competitive salary and employee stock purchasing plan to professional development resources and flexible PTO, Okta offers everything you need to support your work, your life, and your work-life balance. Click here to learn more: https://rewards.okta.com/us

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