Service Coordinator

Are you a highly motivated and skilled individual looking for an opportunity to contribute to a dynamic team?

Farris Care Services is currently seeking a Roster Manager / Service Coordinator to join our dedicated team in Moonee Ponds. As a Roster Manager / Service Coordinator, you will play a crucial role in overseeing the functionality of our support workers, providing guidance and instruction to manage their service delivery and staff support.

Key ResponsibilitiesCreating, maintaining, and updating staff rosters to ensure adequate coverage for all shifts and service requirements.Assigning staff members to specific shifts, considering their availability, skills, and preferences.Distributing shifts and workload equitably among team members, ensuring fairness and efficiency.Communicating with staff regarding their assigned shifts, confirming availability, and addressing any scheduling conflicts or issues.Facilitating shift changes, arranging replacements for absent or unavailable staff, and ensuring smooth continuity of service.Ensuring compliance with labor laws, employment regulations, and relevant industry standards in rostering and staff management.Tracking staff performance and productivity, providing feedback, and addressing any performance-related concerns.Monitoring staff attendance, managing leave requests, and maintaining accurate records of working hours.Collaborating with other departments, such as HR, operations, and support coordinators, to ensure effective communication and coordination of participant and staff schedules.Resolving scheduling conflicts, addressing staffing issues, and finding solutions to maintain an effective and balanced roster.Identifying areas for process improvement in rostering and implementing initiatives to enhance efficiency and effectiveness.Build and maintain positive relationships with NDIS participants, their families, and other stakeholders.Maintain accurate and up-to-date participant records in accordance with NDIS policies and proceduresContribute to the development and implementation of the Farris Care Services' service model.Qualification and ExperienceTertiary Qualifications in Business, Sciences, or Humanities.Ability to manage teams and lead by example.Proficient computer skills, including a strong understanding of Microsoft Suite (Word, Excel, PowerPoint).Ability to navigate and utilise various software applications and tools efficiently.What We Offer At Farris Care Services, we offer a competitive salary package commensurate with experience, opportunities for ongoing professional development and training, a supportive and collaborative team environment, flexible working arrangements, and a rewarding role where you can make a positive difference in people's lives. If you are a motivated professional with the required qualifications and skills, we would love to hear from you. Please submit your resume and a cover letter highlighting your relevant experience and why you are interested in this position to ****** .

Farris Care Services is an equal-opportunity employer and welcomes applicants from diverse backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.

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Accepted file types: docx, pdf, pages, doc, Max. file size: 15 MB.

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