Contact Centre Specialist

Are you someone who loves helping people and has a passion for providing exceptional customer service? At Hume Bank, we love doing this too!

Competitive hourly rate with an increase at three and 12 months, after successful completion of your training requirementsMake a real difference in people's lives through ongoing financial education and supportLearn the financial services industry whilst gaining transferable skillsExcellent opportunities for career progression and ongoing developmentFull-time 12-month, maximum term contract, with potential to become a permanent appointment About the role Our Contact Centre Specialists (CCS) help our customers every single day. CCS's are problem solvers, product and service specialists, educators, goal setters, motivators, and relationship builders.

In the role of Contact Centre Specialist, you will work within our Contact Centre to deliver exceptional service to current and potential customers. You will be responsible for handling common and complex enquiries, process transactions, help solve problems and educate customers.

This is a full time 12-month, maximum term contract position with potential to become a permanent appointment. The role is based at our Head Office location in Olive Street Albury, however once fully trained, you may be rostered to work from one of our branch locations within the local region.

What you can expect Working with our customers and the wider Hume Bank team to deliver an exceptional experience and provide enhanced customer service.Identify and match customer needs with the features and benefits of our diverse range of products.Proactively assist our customers with their stated and unstated needs to maximise their experience and promote customer loyalty and retention.Achieve set individual KPI's and participate in the delivery of team KPI's.Actively participate in continuous learning and maintaining effective working relationships.In addition to the above, we also offer a competitive rate of $26.31 per hour. After 3 months in the role of Contact Centre Specialist and the successful completion of a Tier 2 qualification (arranged and funded by Hume Bank), your hourly rate will increase to $28.83 per hour.

About you Love helping people and delivering great experiences for customers.Have experience in, or exposure to, exceptional customer service.Be comfortable on a computer and a confident verbal communicator.Actively seek information and answers and be a proactive learner.Be enthusiastic and motivated to start your career journey with us. About Us At Hume Bank we've always believed the future is bright. In 1955 we started as a cooperative investment and building society to help people in our community achieve their dream of owning a home. Since then, we've grown to be one of Australia's most successful regional banks, receiving awards from Canstar, RateCity, Mozo and finder, and we still remain 100% customer owned.

Banking Brighter is about more than just banking. It's about returning our profits back into the community and into the hands of our customers, and leading the way with innovation, technology and changing the future of our industry.

How to apply If you have a true passion for exceptional customer service and are able to align products and services to meet our customers financial goals, click apply, to submit your application (resume and cover letter) or email your application to careers@ humebank .com .au .

If you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway, just make sure to include a cover letter to let us know why you'd be a great fit for the team.

Screening and interviews may commence prior to closing date. Hume Bank is an equal opportunity employer and welcome and encourage people from all backgrounds to apply. We are committed to building a culture that is inclusive, providing an ethical and diverse workplace where everyone is respected.

If you require any reasonable adjustments to the recruitment process or the role, please let us know by contacting careers@ humebank .com .au

Our process Once the role is closed, we review all applications against the requirements, creating a shortlist for further review.If your application is successful, you may receive an initial screening call to further assess your suitability, before being invited to an interview.We conduct two rounds of interviews, with the first interview being held with the supervisor and a member of our People Team. You may be invited back to a shorter second round interview with the head of the department.The final stage is to compete some quick compliance checks, before (hopefully) receiving an offer.We are committed to providing all applicants an outcome for their application.

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