Senior Advisor (Communications)

Customer Solutions; Passenger Transport Strategy & Technology; TransLink; Brisbane

Exciting opportunity for a Senior Advisor (Communication) to develop, implement and evaluate communication and community engagement strategies and activities for public transport services, changes and initiatives.

Translink Division is responsible for delivering public transport across Queensland, with the Communication Team focused on external communication for bus, train, ferry and tram services and network changes. The objective of the Senior Advisor (Communication) is to deliver clear, customer-first messaging about changes on the network.

Key responsibilities

The role of the Senior Advisor (Communication) is to develop, implement and evaluate communication and community engagement strategies and activities for public transport services, changes and initiatives.

Some of your responsibilities will include:

• provide expert communication and community engagement advice to project teams, including identifying and mitigating risks

• develop, implement, and evaluate complex communication and community engagement strategies on high profile and sometimes contentious projects to tight timeframes and within budget

• develop high quality and effective communication tools, including advertising, printed promotional materials and collateral messaging

• cultivate and maintain effective relationships with Translink's key stakeholders, including other government agencies and local councils to ensure Translink is achieving its goals

• assist, where required, the Principal Advisor and Communication Manager in managing complex and contentious issues and communication challenges

• in conjunction with the Principal Advisor (Communication), support and coach other team members to ensure the busy workload is delivered to acceptable time and quality standards.

About you

We recognise and celebrate that everyone is unique and seek the applicant best suited to the role. We will assess your experience, knowledge and acquired skills, as well as your potential for development and your personal qualities. To thrive in this role, you will need to demonstrate the following:

Mandatory qualifications and conditions

• A minimum of 5 years of external communications experience

Highly desirable:

• Degree in Marketing Communications (or similar field)

• IAP2 Public Participation certificate Requirements of the role

• Manage the development of external communication to support Translink's key public transport strategies and programs.

• Strong ability to write, edit and produce a variety of external communication materials that are of high quality, accurate, consistent, and appropriately tailored for the relevant audience and situation.

• Ability to build and sustain relationships with both internal and external stakeholders to identified opportunities and ensure all parties can achieve a common goal.

• Ability to identify risks, escalate to the Principal Advisor and Communication Manager and assist in the development of appropriate mitigation strategies.

• Provide advice and support to the Principal Advisor to maximise the benefits of campaigns and initiatives.

Applications may remain current for 12 months.

Job Ad Reference: QLD/556090/24 Closing Date: Thursday, 18 April 2024 Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

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