Salesforce System Administrator, Act, 12 Months

Key Accountabilities Undertake tasks to configure Salesforce, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports. Administer the Support Ticket system including troubleshooting and solving any issues that arise with the Salesforce system by answering questions, resolving issues, and providing training on the Salesforce platform. Undertake all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules. Provider support to users by answering questions, resolving issues, and providing training on the Salesforce platform. Create and manage reports and dashboard to provide insights and make data-driven decisions. Identify and gather business requirements, translating into best practice, scalable solutions with a focus on exceptional user experience. Identify unused or underutilised platform features to ensure continuous improvement on the platform. Ensure data security and compliance with relevant policies, regulations and standards. Liaise with key vendor including Salesforce and external development and support vendors to achieve business outcomes. Key Requirements Demonstrated Salesforce technical capability with experience in configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports. Demonstrated experience in complex stakeholder relationship management including Senior Management, both internal and external administrative staff and organisational skills, and a demonstrated ability to plan, prioritise, coordinate, and manage workflows associated with a fast-paced business environment. Highly developed problem-solving, analytical and researching skills with a demonstrated capacity for making effective, evidence-based decisions. Proven ability to establish priorities, exercise initiative, and manage resourcing capability of a team including strong organisation skills with adaptability to changing circumstances, consistently display commitment to high quality customer service principles and practices. Demonstrated ability to work collaboratively in a multi-disciplinary team to build on different experience and perspectives, to achieve greater results and sustainable change. Desirable Salesforce System administrator certification is highly desirable. Experience with Jira, Confluence, Source control systems and Continuous Delivery tools is highly desirable Relevant tertiary qualifications of related to Information Technology, Computer Science, or associated field and/or equivalent industry experience highly desirable. If this sounds like you:

Apply! Or drop me a line at ****** OR give me a call on 0482 097 341 to discuss further. If we believe you're a good match, we'll get in touch with you to let you know the next steps!

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