Fulfilment Consultant

Experience hybrid working arrangements in a flexible environment - work from home up to 3 days a week! 12 month contract role based in Melbourne or Brisbane We have long-term partnerships with charities working to address homelessness. We're REA REA Group  is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.

 

With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we're proud to be named in Australia's "Top 5" Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

What the role is all about The role sits within Fulfilment Solutions which is part of the Customer Solutions & Operations group. Customer Solutions & Operations is accountable for delivering customer and operational excellence through all post-sales service experiences. As a Fulfilment Consultant, you will be part of a high performing team that process a range of administration requests for our customers. The volumes can change from day to day so being flexible and agile must be your kind of style. You will absolutely love getting your hands on new processes and always bring your continuous improvement mindset to the table to improve the way we do things. While no two days are ever the same, you'll be doing:

Providing exceptional customer service for both internal and external customers, whether in person, via email, instant messaging or phone.

Providing accurate and fast data entry when processing customer contracts

Over time becoming cross-functional within the team and able to successfully take on other tasks such as Account Transfer Requests, Transfer of Listings, Change of Uploader and processing cancellations.

Fostering a great team morale by working collaboratively and always acting with integrity, empathy, and respecting diversity within the team and broader business

Building strong and effective working relationships with key stakeholders

Adopting a business wide perspective when solving issues and developing plans

Contributing to clearing intro-team and internal business hurdles, and meeting all SLA, KPI and compliance requirements

Always looking ahead to identify any potential issues or opportunities for improvement

Providing advanced technical support, product knowledge and account maintenance for customers

Assisting the Team Lead on any projects, process improvements and/or pricing/product or contract updates

Who we're looking for Experience in similar roles in customer service or administrative support with a customer centric mindset

Demonstrated abilities working with a variety of CRM and inhouse systems

Experience in alphanumeric data entry is highly desirable

Excellent attention to detail, time management, prioritisation and communication skills

Someone who looks at tricky situations through a solutions-focused lens

A proven process improvement mindset and skills

The REA experience The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow. We're committed to your development - both professionally and personally. Your experience with us is something we take seriously.

 

We offer:  A hybrid and flexible approach to working

Flexible parental leave offering for primary and secondary carers 

Programs to support mental, emotional, financial and physical health & wellbeing

Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.

Hack Days so you can bring your big ideas to life

Performance recognition programs because hard work should never go unnoticed

Our commitment to Diversity, Equity, and Inclusion We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

If you like the sound of us, then we think you should apply today. We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're looking at your application, and preparing to come back to you with an update, why not get to know us a bit more through our various social channels?

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About UsWe are an Australian-based digital media company with a passion for real estate.

Our leading brand is Australia's biggest property resource, realestate.com.au. We also operate the number one commercial property site, realcommercial.com.au, and have businesses that help property developers and other brands advertise with us. Whilst we live in Australia, we've also got ventures in Asia and North America, and have the vision of expanding our footprint further. Everything we do is driven by our purpose to 'change the way the world experiences property' - from product innovation to our international investments.

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