Quality Analyst

Full time at Ibex Global in Online
Posted on April 23, 2024
Job details

The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client’s quality values and methodology.
Monitoring of Calls – 15-30 calls per day
Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of opportunities
Input data pertinent to quality measurement database systems for capturing, analyzing, and providing timely and accurate reporting on call center performance.
Interface with Call Center Supervisors, Customer Service Reps, support business units, and other cross-functional areas where needed to help determine quality needs and provide recommendations on continual process improvement.
Identify and report any required training issues to department management and trainers.
Take an active part in the evolution of the attribute document
Identify changes that need to be made to our evaluation tool
Create and update standards as appropriate
Create scripting and resources for agents when requested or needed
Provide in-depth comments on evaluations for manager coaching
Train new members that join our team
Follow up with issues identified to ensure they are resolved
Contributes to QA scorecard evaluations used in monthly, quarterly, and annual performance reviews.
Team Accountability (QA and CSi Performance) – weekly progress report with action items
Attend and actively participate in weekly calibration and facilitation on a rotational basis
QA Orientation for New Hires – as needed
QA Orientation for Cross Skilling of agents – as needed
Facilitation of Mock Calls and Certification – as needed
Perform other duties and special projects as assigned.
Minimum 1 year previous experience as a Quality Analyst (for External)
Minimum 1 year previous Call Center experience (for Internal)
Knowledge:
Intermediate knowledge in MS Office especially MS Excel
Previous front-line experience and successful completion of program specific training on the program being supported is required.
Skills:
Strong interpersonal communication skills
Effective oral and written communication skills
Team-oriented and Self-motivated
Performance-oriented and Results – Oriented
Exception performance History in the area of Quality Performance and CSi
Abilities:
Ability to exhibit efficiency in terms of the quality and speed of administrative tasks and deliverables a trainer has to complete. This will also be based on the amount of time a trainer has spent in classroom training and coaching sessions (SBS or Remote).
Ability to respond positively to changing environment
Ability to exhibit professionalism/credibility in his/her facilitation skills
Demonstrated ability to work with and lead a team
Demonstrated ability to communicate effectively and professionally with internal and external associates
Must be willing to work on a graveyard shift; and can travel from one site to another (when necessary)
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		'currency_name' => 'Singapore Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Singapore',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'qatar' => array(
		'name' => 'Qatar',
		'country_id' => '178',
		'country_code' => 'qa',
		'slug' => 'qatar',
		'global_location_id' => '176',
		'rel_gloc_ids' => '176,252',
		'currency' => 'QAR',
		'currency_name' => 'Qatar Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Qatar',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'pakistan' => array(
		'name' => 'Pakistan',
		'country_id' => '169',
		'country_code' => 'pk',
		'slug' => 'pakistan',
		'global_location_id' => '164',
		'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071',
		'currency' => 'PKR',
		'currency_name' => 'Pakistani rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Karachi',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'kuwait' => array(
		'name' => 'Kuwait',
		'country_id' => '116',
		'country_code' => 'kw',
		'slug' => 'kuwait',
		'global_location_id' => '116',
		'rel_gloc_ids' => '116,276,277,278,279,280,281',
		'currency' => 'KWD',
		'currency_name' => 'Kuwait Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kuwait',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'oman' => array(
		'name' => 'Oman',
		'country_id' => '163',
		'country_code' => 'om',
		'slug' => 'oman',
		'global_location_id' => '163',
		'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291',
		'currency' => 'OMR',
		'currency_name' => 'Oman Rial',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Muscat',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'jordan' => array(
		'name' => 'Jordan',
		'country_id' => '106',
		'country_code' => 'jo',
		'slug' => 'jordan',
		'global_location_id' => '110',
		'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239',
		'currency' => 'JOD',
		'currency_name' => 'Jordanian Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Amman',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'philippines' => array(
		'name' => 'Philippines',
		'country_id' => '168',
		'country_code' => 'ph',
		'slug' => 'philippines',
		'global_location_id' => '171',
		'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262',
		'currency' => 'PHP',
		'currency_name' => 'Philippine Peso',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Manila',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'bahrain' => array(
		'name' => 'Bahrain',
		'country_id' => '23',
		'country_code' => 'bh',
		'slug' => 'bahrain',
		'global_location_id' => '17',
		'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277',
		'currency' => 'BHD',
		'currency_name' => 'Bahrain Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Bahrain',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'sri-lanka' => array(
		'name' => 'Sri Lanka',
		'country_id' => '123',
		'country_code' => 'lk',
		'slug' => 'sri-lanka',
		'global_location_id' => '200',
		'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086',
		'currency' => 'LKR',
		'currency_name' => 'Sri Lankan rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Colombo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'united-kingdom' => array(
		'name' => 'United Kingdom',
		'country_id' => '74',
		'country_code' => 'gb',
		'slug' => 'united-kingdom',
		'global_location_id' => '226',
		'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267',
		'currency' => 'GBP',
		'currency_name' => 'British Pound',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/London',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'malaysia' => array(
		'name' => 'Malaysia',
		'country_id' => '149',
		'country_code' => 'my',
		'slug' => 'malaysia',
		'global_location_id' => '131',
		'rel_gloc_ids' => '131,131,980,1051',
		'currency' => 'MYR',
		'currency_name' => 'Ringgit',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kuala_Lumpur',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'nepal' => array(
		'name' => 'Nepal',
		'country_id' => '159',
		'country_code' => 'np',
		'slug' => 'nepal',
		'global_location_id' => '151',
		'rel_gloc_ids' => '151,981,1096,1097,1098',
		'currency' => 'NPR',
		'currency_name' => 'Nepalese Rupee',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Kathmandu',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'nigeria' => array(
		'name' => 'Nigeria',
		'country_id' => '155',
		'country_code' => 'ng',
		'slug' => 'nigeria',
		'global_location_id' => '158',
		'rel_gloc_ids' => '158,995,996,997,1095',
		'currency' => 'NGN',
		'currency_name' => 'Nigerian Naira',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Lagos ',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'newzealand' => array(
		'name' => 'New Zealand',
		'country_id' => '162',
		'country_code' => 'nz',
		'slug' => 'newzealand',
		'global_location_id' => '155',
		'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083',
		'currency' => 'NZD',
		'currency_name' => 'New Zealand Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Pacific/Auckland',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'brasil' => array(
		'name' => 'Brasil',
		'country_id' => '29',
		'country_code' => 'br',
		'slug' => 'brasil',
		'global_location_id' => '30',
		'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013',
		'currency' => 'BRL',
		'currency_name' => 'Brazilian Real',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'America/Sao_Paulo',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'portugal' => array(
		'name' => 'Portugal',
		'country_id' => '175',
		'country_code' => 'pt',
		'slug' => 'portugal',
		'global_location_id' => '174',
		'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'Europe/Lisbon',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'canada' => array(
		'name' => 'Canada',
		'country_id' => '36',
		'country_code' => 'ca',
		'slug' => 'canada',
		'global_location_id' => '38',
		'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025',
		'currency' => 'CAD',
		'currency_name' => 'Canadian Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Canada/Saskatchewan',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'united-states' => array(
		'name' => 'United States',
		'country_id' => '221',
		'country_code' => 'us',
		'slug' => 'united-states',
		'global_location_id' => '227',
		'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326',
		'currency' => 'USD',
		'currency_name' => 'US Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'America/New_York',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'angola' => array(
		'name' => 'Angola',
		'country_id' => '9',
		'country_code' => 'ao',
		'slug' => 'angola',
		'global_location_id' => '6',
		'rel_gloc_ids' => '6,1016,1091,1092,1093,1094',
		'currency' => 'AOA',
		'currency_name' => 'Angolan Kwanza',
		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'Africa/Luanda',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'australia' => array(
		'name' => 'Australia',
		'country_id' => '14',
		'country_code' => 'au',
		'slug' => 'australia',
		'global_location_id' => '13',
		'rel_gloc_ids' => '13,1026,1027,1028,1029,1030',
		'currency' => 'AUD',
		'currency_name' => 'Australian Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Australia/Melbourne',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'kenya' => array(
		'name' => 'Kenya',
		'country_id' => '108',
		'country_code' => 'ke',
		'slug' => 'kenya',
		'global_location_id' => '112',
		'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079',
		'currency' => 'KES',
		'currency_name' => 'Kenyan Shilling',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Nairobi',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'ghana' => array(
		'name' => 'Ghana',
		'country_id' => '78',
		'country_code' => 'gh',
		'slug' => 'ghana',
		'global_location_id' => '83',
		'rel_gloc_ids' => '83,1033,1034,1072,1073,1074',
		'currency' => 'GHS',
		'currency_name' => 'Ghanaian Cedi',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Africa/Accra',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'ireland' => array(
		'name' => 'Ireland',
		'country_id' => '98',
		'country_code' => 'ie',
		'slug' => 'ireland',
		'global_location_id' => '104',
		'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Dublin',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'vietnam' => array(
		'name' => 'Vietnam',
		'country_id' => '229',
		'country_code' => 'vn',
		'slug' => 'vietnam',
		'global_location_id' => '234',
		'rel_gloc_ids' => '234,1170,1171',
		'currency' => 'VND',
		'currency_name' => 'Vietnamese Dong',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Ho_Chi_Minh',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'cyprus' => array(
		'name' => 'Cyprus',
		'country_id' => '51',
		'country_code' => 'cy',
		'slug' => 'cyprus',
		'global_location_id' => '55',
		'rel_gloc_ids' => '55,1230,1231,1232,1233',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Nicosia',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'malta' => array(
		'name' => 'Malta',
		'country_id' => '144',
		'country_code' => 'mt',
		'slug' => 'malta',
		'global_location_id' => '134',
		'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Malta',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'maldives' => array(
		'name' => 'Maldives',
		'country_id' => '146',
		'country_code' => 'mv',
		'slug' => 'maldives',
		'global_location_id' => '132',
		'rel_gloc_ids' => '132,1172',
		'currency' => 'MVR',
		'currency_name' => 'Maldivian rufiyaa',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Indian/Maldives',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'turkey' => array(
		'name' => 'Turkey',
		'country_id' => '213',
		'country_code' => 'tr',
		'slug' => 'turkey',
		'global_location_id' => '219',
		'rel_gloc_ids' => '219,1173,1174,1175,1176',
		'currency' => 'TRY',
		'currency_name' => 'Turkish lira',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Istanbul',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'thailand' => array(
		'name' => 'Thailand',
		'country_id' => '206',
		'country_code' => 'th',
		'slug' => 'thailand',
		'global_location_id' => '213',
		'rel_gloc_ids' => '213,1177',
		'currency' => 'THB',
		'currency_name' => 'Baht',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Bangkok',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'hong-kong' => array(
		'name' => 'Hong Kong',
		'country_id' => '91',
		'country_code' => 'hk',
		'slug' => 'hong-kong',
		'global_location_id' => '97',
		'rel_gloc_ids' => '97',
		'currency' => 'HKD',
		'currency_name' => 'Hong Kong dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Asia/Hong_Kong',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'germany' => array(
		'name' => 'Germany',
		'country_id' => '53',
		'country_code' => 'de',
		'slug' => 'germany',
		'global_location_id' => '82',
		'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Berlin',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'netherlands' => array(
		'name' => 'Netherlands',
		'country_id' => '157',
		'country_code' => 'nl',
		'slug' => 'netherlands',
		'global_location_id' => '152',
		'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193',
		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Amsterdam',
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	),
	'japan' => array(
		'name' => 'Japan',
		'country_id' => '107',
		'country_code' => 'jp',
		'slug' => 'japan',
		'global_location_id' => '108',
		'rel_gloc_ids' => '108,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337',
		'currency' => 'YEN',
		'currency_name' => 'Japanese yen',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Search Results
Web results

Asia/Tokyo',
		'job_location' => '1',
		'published' => '1',
		'show' => '1'
	),
	'global' => array(
		'name' => 'Global',
		'country_id' => (int) 251,
		'country_code' => 'on',
		'slug' => 'global',
		'global_location_id' => '275',
		'rel_gloc_ids' => '275',
		'currency' => 'USD',
		'currency_name' => 'US Dollar',
		'languages' => 'en,ar',
		'default_language' => 'en',
		'country_time_zone' => null,
		'job_location' => '0',
		'published' => '1',
		'show' => '1'
	)
)
$currentLocation = array(
	'name' => 'UAE',
	'country_id' => '2',
	'country_code' => 'ae',
	'slug' => 'uae',
	'global_location_id' => '225',
	'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225',
	'currency' => 'AED',
	'currency_name' => 'UAE Dirham',
	'languages' => 'en,ar',
	'default_language' => 'en',
	'country_time_zone' => 'Asia/Dubai',
	'job_location' => '1',
	'published' => '1',
	'show' => '1'
)
$cityLists = array(
	(int) 0 => array(
		'name' => 'Dubai',
		'slug' => 'dubai'
	),
	(int) 1 => array(
		'name' => 'Abu Dhabi',
		'slug' => 'abu-dhabi'
	),
	(int) 2 => array(
		'name' => 'Ras al Khaimah',
		'slug' => 'ras-al-khaimah'
	),
	(int) 3 => array(
		'name' => 'Al Ain',
		'slug' => 'al-ain'
	),
	(int) 4 => array(
		'name' => 'Sharjah',
		'slug' => 'sharjah'
	),
	(int) 5 => array(
		'name' => 'Fujairah',
		'slug' => 'fujairah'
	),
	(int) 6 => array(
		'name' => 'Ajman',
		'slug' => 'ajman'
	),
	(int) 7 => array(
		'name' => 'Umm Al Quwain',
		'slug' => 'umm-al-quwain'
	)
)
$menuState = 'loggedoutmenu'
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			'summary' => '<strong>The Retail Customer Service course is a skill-focused course, designed to provide those working in the retail sector with the knowledge and expertise to deal with customers effectively. It offers complete training and guidance on how to manage different types of customers, deal with challenging situations, use market trends to your advantage, and much more.</strong><br />
<br />
You will also learn how to provide excellent customer service in-person, over the phone, and online, using advanced techniques and strategies. This practical Retail Customer Service course will also help you to build your confidence and body language skills for managing any customer service responsibility, whether that be advising customers about their purchases or turning upset or angry customers.<br />
<br />
By the end of the Retail Customer Service course, you will have an excellent understanding of basic customers&#39; needs and customer behavior, including how to use it to your advantage to secure a sale. You&rsquo;ll also have a whole set of core skills needed to fast track your career, from influencing.
<ul>
	<li>Accredited, quality CPD training</li>
	<li>Instant e-certificate and hard copy dispatch by next working day</li>
	<li>Fully online, interactive course with audio voiceover</li>
	<li>Course material developed by qualified professionals</li>
	<li>Self-paced learning is accessible via laptop, tablet, and smartphone</li>
	<li>24/7 Learning assistance and tutor support</li>
	<li>Discounts on bulk purchases</li>
</ul>
<strong>Who should take the course?</strong><br />
<br />
This Retail Customer Service training course is ideal for those who work in retail or aspire to kickstart a career in this sector. It includes practical training for:
<ul>
	<li>Retail Assistants</li>
	<li>Sales Advisors</li>
	<li>Sales Associates</li>
	<li>Store Managers</li>
</ul>
<strong>Learning Outcomes</strong><br />
<br />
By the end of the&nbsp;Retail Customer Service course, learners will be able to:
<ul>
	<li>Fully understand the sales process and deal effectively with customers at checkout</li>
	<li>Demonstrate in-depth knowledge of consumer behavior and customer needs</li>
	<li>Understand the Point-of-Sale (PoS) concept and the different types of POS</li>
	<li>Use body language to their advantage and to deal with difficult customers</li>
	<li>Take advantage of trends to target customers effectively and in the best possible way</li>
	<li>Demonstrate excellent active listening, body language, and communication skills</li>
	<li>Identify and address customers&rsquo; needs, and go the extra mile to satisfy them</li>
	<li>Turn difficult customers around and handle complaints and bad manners effectively</li>
	<li>Deal with at-your-desk requests and use proper telephone etiquette</li>
	<li>Provide electronic customer service and understand internet etiquette rules</li>
</ul>
<strong>Accreditation</strong><br />
<br />
All of our courses are fully accredited. The content of the&nbsp;Retail Customer Service&nbsp;course is certified by the CPD Certification Service as conforming to the continuous professional development principles. This&nbsp;Retail Customer Service course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.<br />
<br />
<strong>Assessment</strong><br />
<br />
At the end of the&nbsp;Retail Customer Service course, there will be an online assessment, which you will need to pass to complete the&nbsp;Retail Customer Service course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven&rsquo;t, there&rsquo;s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the&nbsp;Retail Customer Service course itself.<br />
<br />
<strong>Course Curriculum</strong>

<ul>
	<li>Module 1: Who We Are and What We Do</li>
	<li>Module 2: The Sales Process and Dealing with Customers at the Checkout</li>
	<li>Module 3: Importance of Consumer Behaviour</li>
	<li>Module 4: Taking Trends and Targeting Customers Effectively</li>
	<li>Module 5: The Importance of Communicating with Customers</li>
	<li>Module 6: Identifying and Addressing Customer Needs</li>
	<li>Module 7: Generating Return Business</li>
	<li>Module 8: In-Person Customer Service</li>
	<li>Module 9: Giving Customer Service over the Phone</li>
	<li>Module 10: Providing Electronic Customer Service</li>
	<li>Module 11: Recovering Difficult Customers</li>
	<li>Module 12: Understanding When to Escalate</li>
</ul>
<br />
<br />
&nbsp;',
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	<li>This Retail Customer Service course is available to all learners, of all academic backgrounds.</li>
	<li>Learners should be aged 16 or over.</li>
	<li>Just a basic understanding of the English language is required to attend this&nbsp;Retail Customer Service course</li>
</ul>
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		'CourseTranslation' => array(
			'id' => '204076',
			'course_id' => '131105',
			'title' => 'Retail Customer Service',
			'slug' => 'part-time-retail-customer-service-training-express',
			'external_link' => 'https://www.trainingexpress.org.uk/course/retail-customer-service-level-3/',
			'summary' => '<strong>The Retail Customer Service course is a skill-focused course, designed to provide those working in the retail sector with the knowledge and expertise to deal with customers effectively. It offers complete training and guidance on how to manage different types of customers, deal with challenging situations, use market trends to your advantage, and much more.</strong><br />
<br />
You will also learn how to provide excellent customer service in-person, over the phone, and online, using advanced techniques and strategies. This practical Retail Customer Service course will also help you to build your confidence and body language skills for managing any customer service responsibility, whether that be advising customers about their purchases or turning upset or angry customers.<br />
<br />
By the end of the Retail Customer Service course, you will have an excellent understanding of basic customers&#39; needs and customer behavior, including how to use it to your advantage to secure a sale. You&rsquo;ll also have a whole set of core skills needed to fast track your career, from influencing.
<ul>
	<li>Accredited, quality CPD training</li>
	<li>Instant e-certificate and hard copy dispatch by next working day</li>
	<li>Fully online, interactive course with audio voiceover</li>
	<li>Course material developed by qualified professionals</li>
	<li>Self-paced learning is accessible via laptop, tablet, and smartphone</li>
	<li>24/7 Learning assistance and tutor support</li>
	<li>Discounts on bulk purchases</li>
</ul>
<strong>Who should take the course?</strong><br />
<br />
This Retail Customer Service training course is ideal for those who work in retail or aspire to kickstart a career in this sector. It includes practical training for:
<ul>
	<li>Retail Assistants</li>
	<li>Sales Advisors</li>
	<li>Sales Associates</li>
	<li>Store Managers</li>
</ul>
<strong>Learning Outcomes</strong><br />
<br />
By the end of the&nbsp;Retail Customer Service course, learners will be able to:
<ul>
	<li>Fully understand the sales process and deal effectively with customers at checkout</li>
	<li>Demonstrate in-depth knowledge of consumer behavior and customer needs</li>
	<li>Understand the Point-of-Sale (PoS) concept and the different types of POS</li>
	<li>Use body language to their advantage and to deal with difficult customers</li>
	<li>Take advantage of trends to target customers effectively and in the best possible way</li>
	<li>Demonstrate excellent active listening, body language, and communication skills</li>
	<li>Identify and address customers&rsquo; needs, and go the extra mile to satisfy them</li>
	<li>Turn difficult customers around and handle complaints and bad manners effectively</li>
	<li>Deal with at-your-desk requests and use proper telephone etiquette</li>
	<li>Provide electronic customer service and understand internet etiquette rules</li>
</ul>
<strong>Accreditation</strong><br />
<br />
All of our courses are fully accredited. The content of the&nbsp;Retail Customer Service&nbsp;course is certified by the CPD Certification Service as conforming to the continuous professional development principles. This&nbsp;Retail Customer Service course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.<br />
<br />
<strong>Assessment</strong><br />
<br />
At the end of the&nbsp;Retail Customer Service course, there will be an online assessment, which you will need to pass to complete the&nbsp;Retail Customer Service course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven&rsquo;t, there&rsquo;s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the&nbsp;Retail Customer Service course itself.<br />
<br />
<strong>Course Curriculum</strong>

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	<li>Module 1: Who We Are and What We Do</li>
	<li>Module 2: The Sales Process and Dealing with Customers at the Checkout</li>
	<li>Module 3: Importance of Consumer Behaviour</li>
	<li>Module 4: Taking Trends and Targeting Customers Effectively</li>
	<li>Module 5: The Importance of Communicating with Customers</li>
	<li>Module 6: Identifying and Addressing Customer Needs</li>
	<li>Module 7: Generating Return Business</li>
	<li>Module 8: In-Person Customer Service</li>
	<li>Module 9: Giving Customer Service over the Phone</li>
	<li>Module 10: Providing Electronic Customer Service</li>
	<li>Module 11: Recovering Difficult Customers</li>
	<li>Module 12: Understanding When to Escalate</li>
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Do you want to start a career in the Control Systems Level 3 Advanced Diploma sector or learn more about it?<br />
This Control Systems Level 3 Advanced Diploma course is designed by industry experts so that it assists you to have a better understanding of Control Systems Level 3 Advanced Diploma.<br />
This Control Systems Level 3 Advanced Diploma training has covered all the latest topics to keep you better prepared for your Control Systems Level 3 Advanced Diploma profession.<br />
Enroll now for a successful Control Systems Level 3 Advanced Diploma career!<br />
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Free Time Management Course<br />
Free Exam<br />
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Students<br />
Job seekers<br />
Teachers<br />
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<strong>Control Systems Level 3 Advanced Diploma course curriculum</strong><br />
Lecture 1: Introduction to Control Systems<br />
Lecture 2: Mathematical Modeling of Control Systems<br />
Lecture 3: Control System Analysis<br />
Lecture 4: PID Control<br />
Lecture 5: Advanced Control Techniques<br />
Lecture 6: Control System Compensation<br />
Lecture 7: Digital Control Systems<br />
Lecture 8: State-Space Control<br />
Lecture 9: Control System Implementation<br />
Lecture 10: Control System Applications<br />
Lecture 11: Control System Simulation and Design Tools<br />
Lecture 12: Control System Troubleshooting and Maintenance<br />
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This Control Systems Level 3 Advanced Diploma training has covered all the latest topics to keep you better prepared for your Control Systems Level 3 Advanced Diploma profession.<br />
Enroll now for a successful Control Systems Level 3 Advanced Diploma career!<br />
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<strong>This Control Systems Level 3 Advanced Diploma training offers</strong><br />
Free Time Management Course<br />
Free Exam<br />
Lifetime Access<br />
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<strong>This course is ideal for:</strong><br />
Students<br />
Job seekers<br />
Teachers<br />
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<strong>Control Systems Level 3 Advanced Diploma course curriculum</strong><br />
Lecture 1: Introduction to Control Systems<br />
Lecture 2: Mathematical Modeling of Control Systems<br />
Lecture 3: Control System Analysis<br />
Lecture 4: PID Control<br />
Lecture 5: Advanced Control Techniques<br />
Lecture 6: Control System Compensation<br />
Lecture 7: Digital Control Systems<br />
Lecture 8: State-Space Control<br />
Lecture 9: Control System Implementation<br />
Lecture 10: Control System Applications<br />
Lecture 11: Control System Simulation and Design Tools<br />
Lecture 12: Control System Troubleshooting and Maintenance<br />
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View::_evaluate() - CORE/Cake/View/View.php, line 948
View::_render() - CORE/Cake/View/View.php, line 910
View::render() - CORE/Cake/View/View.php, line 471
Controller::render() - CORE/Cake/Controller/Controller.php, line 948
Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194
Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162
[main] - APP/webroot/index.php, line 115
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Ibex Global

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Quality Analyst

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Ibex Global

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