Virtual Technical Support Representative

BE Part of the business that makes a difference!

• Full-time Position / Dayshift
• Permanent Remote / Freelance/ Independent Contractor
• Australian-based client

Three Peaks International is a Sydney based staffing solutions partner which provides local and virtual staffing solutions to Australian businesses through outsourcing, recruitment, and migration. About the job The responsibilities of Technical Support are:

• Respond to support tickets via email, providing timely, accurate, and empathetic assistance to customers.
• Handle inbound support calls, offering effective problem-solving solutions and excellent customer service.
• Maintain a high level of product knowledge to assist with customer inquiries effectively.
• Provide exceptional customer service and support, ensuring customer satisfaction and loyalty.
• Follow up on customer interactions when necessary to ensure resolution and satisfaction.
• Escalate complex issues to the relevant departments when necessary.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Provide regular reports on customer service issues and product feedback.

The main qualities for a successful candidate are:

• Proven experience in a customer support role, preferably in a tech or medical device environment.
• Excellent communication skills, both verbal and written.
• Ability to troubleshoot and resolve customer issues effectively and efficiently.
• Strong organisational skills with the ability to multitask and manage time effectively.
• High level of accuracy and attention to detail.
• Comfortable working independently in a remote setting
• Access to a conducive workspace and necessary equipment for remote work.

What's On Offer?

• Permanent Work from home set up
• Performance Appraisal and Increase and Bonus (Merit based)
• Paid Time off
• Independent contractor Set up-- Tax Free payment (Disclaimer: you will be paying your own statutory benefits and taxes)

Technical Requirements - Should have personal and working laptop/ Desktop, and one (1) back up - Has Noise-cancelling headset (for interview and meetings)- Back up internet connection (at least 30-50 mbps) If this is you, please send your resume and cover letter to recruitment@threepeaksinternational.com Use this as subject title: Your Next Technical Support Representative You may apply on the application link below: *Only shortlisted candidates will be contacted*