Community Operations Analyst - HAUSA
Full time
at CPL Healthcare
in
Ireland
Posted on April 23, 2024
Job details
Do you want to make a difference in our online community? With 2.26 billion active users each month, it is essential that an expert team of content reviewers are in place to skillfully manage mass amounts of uploaded material daily. Main Duties:
- Assist client’s community and help resolve inquires;
- Investigate and resolve issues reported on client’s platform;
- Spot and scope scalable solutions to improve support of community of users;
- Enforce client’s Terms of Use by monitoring reports of abuse;
- Identify inefficiencies in workflows and suggest solutions;
- Escalate issues outside company policy to global team.
- Strong personal resilience with the ability to operate in a pressured and fast paced environment.
- High adaptability and positive approach to challenges.
- Ability to make decisions and to solve problems, effective Time management and Prioritization skills, working as part of a team and consistently achieving KPIs.
- Fluent in Hausa and English , alongside cultural understanding of the market.
- Flexible in working in a faced paced environment with different projects to work on.
- Degree/1+ years professional experience preferred.
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