VP, Generalist, CBG Retail Products Management, Consumer Banking Group Operations, Technology & Operations

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities

• Project management, with detailed and proactive tracking of the status of projects
• Engage and collaborate with leads/stakeholders e.g. Location Operation Teams, Technology, Business Units
• Facilitate meetings and interviews with process owners in gathering business requirements for regional initiatives.
• Demonstrates an understanding of the gaps and impact of problems across the organization and facilitates a collaborative solution by mapping out the current and target state business process
• Discover opportunities for process improvement and develop action plans and appropriate success measures.
• Drive operational excellence in Secured Loans (Mortgage & Auto Loans) products and processes from both a regional governance and standardization perspective. Deliver a comprehensive robust target operating model for Secured Loans onboarding and servicing via straight through processing and automation. Familiar with SG Mortgage regulations and conveyancing processes.
• Strong subject matter expertise in Consumer Banking Retail products and operational processes, with at least 5 years of relevant experience.
• Lead the execution of Regional CBGO Process Standardization and Strategic Projects functions to deliver a fully digitally enabled and empowered Operations function.

• Minimum 5 years of experience in Consumer Banking Operations processing or related projects especially in the Mortgage Loans area.
• Demonstrated track record with strong organization skills, especially project management concepts.
• Ability to drive projects and ensure successful delivery of work streams to tight deadlines and outstanding quality.
• Good stakeholder engagement skills. Ability to develop rapport, influence outcomes & exercise authority in a collaborative manner, across senior levels, cultures & locations.
• Strong learning ability in picking new banking product terms, features and characteristics.
• Passionate & resourceful in problem solving with strong execution abilities.
• Strong team player with excellent communication, interpersonal and influencing skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
• Ability to elicit cooperation from a wide audience, including IT teams, senior management, and stakeholders from other departments.