Account Manager

StrategicReceive medium - large client briefs and decode them with the teamReview client briefs received & decoded by Associate Managers and Sr. ExecutivesCommunication & CoordinationRegular touch-base calls and meetings with clients to provide updates, collect feedback, build relationship , understand client's strategic / growth plans and identify upsell opportunitiesDaily communication with clients to provide updates and collect feedbackEnsure timely and prompt action (by the team) basis client feedbackEnsure timely and proactive response to client emails (by self and by team)Review accuracy and completeness of information to be shared with functional teams Coordinate with functional teams to ensure timely, accurate and complete delivery of client workAccount ManagementBrainstorm with relevant teams for client pitches and execution of briefsEnsure accurate referencing and industry benchmarking by the teamReview all postings going on social media platforms Attend shoots and music recordingsVendor management for outsourced workMaintain and create campaign cost sheetsReview and share weekly JSRs with clientsClient on-boardingReview & vet presentations created (by the team) for client meetings, internal management meetings and case studiesPitch new concepts to existing clients, based on specifically identified needs of the clientIndustry benchmarking basis the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the sameReportsEnsure timely collection of data and inputs from functional teams for the purpose of social media and brand analysis report creationReview reports created for social media and brand analysisFinanceRaise all financial paperwork to clients and review those raised by vendorsCalculate BCMA accuratelyRegular follow up with the client for due payment and ensure it's release by the due dateReview all financial trackers and update the Associate Account Director on the same. Provide necessary inputs and course correction where required. Ensure their creation at the pre-defined frequencyTeamOrganize weekly team meetings to track work progress and provide feedback to the team as a wholeOrganize regular one-on-one discussion (with team members) to provide and collect individual feedbackHire capable, independent resources that can understand, communicate and execute client briefs accurately Create a team culture of research and self-developmentBuild more capable teams by mentoring and guiding them to find solutions proactively - on the client-side as well as internallyWork with the L&D team to structure training programs that directly impact work quality along with specific competencies PRB