Assistant Relationship Manager

You Lead the Way. We've Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.American Express invites you to share your resume so you can be considered for future "Assistant Relationship Manager - Sales ." opportunities in our Mumbai based officeWe are a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses, and merchants worldwide—combined with our leading-edge marketing, information management and rewards capabilities—enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.Job responsibilities: This is a front-line sales position in the consumer cards sales team, and is responsible for driving business, achieving monthly sales targets, and acquiring new customers through consultative selling of our card's products through a defined channel of acquisition (Retail, Corporate, Venue-sales)Prospecting for new customers through existing leads and cold calling and maximizing lead generation Timely execution of all sales activities - leads, campaigns, referrals & any self-generated leadsTracking and reporting sales performance including pipeline, acquisition results and market conditions Set appointments, listen to customer needs, and sell most appropriate productResearches and understands prospects before making the callEnsures all applications are fully and accurately completed, and submitted properlyBe the interface between Amex and the customer to resolve any application processing issuesDrive the on-boarding of new customers and initiates spend enablement activitiesKeep up to date on products and competitionAttend and participate in regular staff meetingsEngages in regular portfolio planning to determine areas of focus & project accurate full year forecasts Attend relevant industry and partner conferences, tradeshows, and networking eventsEnsuring all performance standards are met viz. business targets, controls, and complianceEngaging with premium customers to build relationships, and delivering a positive customer experience while acquiring new customersExpansion of internal and external relationships, and drive sales resultsThe position is also responsible for ensuring appropriate sales processes are followed, and the highest levels of controls and compliance are adheredThis role may be subject to additional background verification checks. Qualification:Consultative selling experience (proven track-record of meeting and exceeding sales goals)Demonstrated strategic ability- able to link Amex and customer goalsExcellent oral and written communication, relationship building experience in developing and executing successful sales strategiesExcellent problem-solving skillsExcellent planning skills and territory management skillsHigh levels of initiative, self-motivation, and time managementAbility to influence and negotiate with customers both internally and externally and at all levelsAbility to engage and gain commitment effectively across all communication platforms (via telephone, email & face to face)Ability to establish/maintain credibility with customers and partnersStrong on Microsoft Word, PowerPoint, Excel skills American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.While we are currently paused on hiring for new positions, we are continuing to backfill critical open roles. As always, American Express makes thoughtful hiring decisions, and all open positions will continue to be posted on our Career Site. Interested candidates should continue to monitor the Career Site for opportunities that they would like to consider. PRB