Technical Support Specialist - Exchange online & Office 365
Job details
Requirement:Excellent communication skillsWork experience on O365, active directory, Bit locker, MS teams, BSOD, driver installation, troubleshooting.Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.Knowledge on Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.Knowledge of Incident Management lifecycle.Aware of current role SLA and Metrics handled.Talents should be based out of HyderabadWork from Office is mandatory, No option of hybrid and WFH.24*7 Shifts are mandatory.Experience - 2 to 4 years PRB
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