Access to Care Advisor- UPMC Kildare
Job details
Location: On site / Kildare, Ireland job type: Permanent / Full-time Sector and subsector: Medical & Healthcare | Administration Salary: Competitive Salary The Access to Care Team provides end to end administration support to the hospital and its functions. Access to care teams manage all queries, telephone calls and correspondence (paper and electronic) for the following areas, but are not limited to, Front of House, Admissions, Outpatient clinics and Medical Records. The access to care advisor will report to the Access to Care Team leader in UPMC Kildare. This is a full time administration position, 39 hours across five days. Role Outline: Responsible for the efficient processing of all Access to Care functions throughout the Hospital. The Access to Care Advisor will project a professional company image through all contact with all patients, staff and visitors to UPMC Kildare Hospital. Duties include but are not limited to the following: Reception:
- Deliver a patient centred excellence experience to all our patients and stakeholders internally and externally.
- Manage all Contractor, visitor, and patient pathways daily, adhering to policies and procedures and ensuring a professional service is always delivered.
- Distribution and tracking daily of key registration process for all internal stakeholders.
- Manage car park enquires in conjunction with the UPMC facility and senior management team.
- Manage call volumes to the hospital and action all queries in an efficient and professional manner
- Manage all voicemails on the weblog, deliver messages to relevant internal colleagues and call back callers to confirm receipt of message and actions taken to follow up .
- Responsible for Healthlink, the health mail platform. Ensure all referrals are responded to and sent to our consultants internally. All generic referrals are followed up for clinical vetting and distributed according.
- Manage the outpatient clinic diary schedule, liaising with Consultants to ensure efficient distribution of all hospital consultant rooms.
- Responsibility for the smooth running and admission of all patients attending the admissions desk daily.
- The Access to Care Advisors work closely with the Clinical team, Consultants, Access to Care Team leader & Manager, and UPMC Kildare General Manager to ensure the smooth running of all admissions.
- All patients’ details must be checked and confirmed in accordance with the international patient safety goal#1.
- All Insurance & revenue collections are completed daily.
- DNA & cancellations are actioned and communicated to all relevant departments.
- All reports are actioned daily and distributed internally and externally to stakeholders as required.
- Responsible for end of day cash reporting.
- Liaise with the Theatre scheduling and medical records team each day on patient bookings.
- Flexibility in roster to ensure all patients are checked in by end of day
- Two years’ experience in a similar role
- Business/Secretarial Qualification
- Excellent working knowledge of Microsoft Office Packages.
- Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.
- Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.
- Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
- Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.
- Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.
Apply for this position
First Name Last Name E-mail LinkedIn profile Phone Location CV file What is your current notice period? What are your salary expectations for this role? What is your working eligibility status in Ireland? Have you had experience working in a busy reception environment before? Have you been referred to this job by a current UPMC in Ireland employee? No Yes #J-18808-LjbffrApply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.