Systems Administrator

Exciting opportunity to become a key member of our clients Group IT Team and be responsible for the management, administration and support of all IT systems and applications across the business to ensure top level service delivery. Key Responsibilities:

• Troubleshoot and resolve all technical system issues to ensure that all live IT systems are maintained and operational at all times.
• Provide General IT and Systems Administration support across the Group.
• Monitor and report on the Group 24 hours IT Support scheme to ensure that it is effective, runs smoothly and meets the needs of the business.
• Participate in the Group 24 hours I&T support scheme rota as required.
• Work collaboratively with the Group IT Team to proactively maintain and further enhance existing systems (this will involve both scheduled and unscheduled out of hours work for system maintenance and development).
• Ensure that the I&T help desk is run efficiently and effectively resolve all recorded issues in a timely manner.
• Responsible for minimising system failures and unplanned stoppages through planned maintenance, health checks and ongoing monitoring of systems.
• Proactively educate end users on Hospital Information Systems on an ongoing basis.
• Carry out standard system tasks such as admin, backups, new Citrix builds, data recovery and user admin (O365 administration, InfoSec issues, new users, system security patching)
• Administer hardware and software maintenance and support contracts by liaising with the Head of IT Operations/Supplies Officer.
• Familiar with Server OS build, deployment, features & roles.
• Participate in the selection, procurement, installation and maintenance of new IT systems and new software installations.
• Responsible for agreed action plans for installations and the necessary briefing of personnel.
• Undertake additional work out of hours (as required) for the maintenance and upgrade of existing systems. Time in Lieu will not normally apply for this work unless the annual accumulated out of hours work exceeds 91 hours.
• Carry out any additional duties that may arise as indicated by the Senior Systems Administrator/Team Leader
• Project participation on particular systems projects as agreed with the Head of IT Operations
• Work with key stakeholders, both internally and externally to develop group software solutions.
• Update existing and draft new SOP's to facilitate enhanced IT service delivery.
• Review, audit and continuously improve IT protocols to enhance efficiency and effectiveness.

• 3 to 5 years' experience as a Systems Administrator
• Citrix Administration experience
• Some exposure and experience with Information Security
• Experience with Virtualisation.
• Experience with Windows Servers, Active Directory and O365
• Proficiency in LAN/WAN and wireless network administration is considered a nice to have.
• Experience Avaya IPT experience.
• Service Now and ITIL.
• VOIP Administration experience is considered a nice to have