Analyst, Client Communications

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role Join us today as Analyst, Client Communications today! To provide accurate and timely replies to our policyholders' letters, emails and live chat within the specified turnaround time (TAT). WE ARE LOOKING FOR... A customer-centric Client Communications Analyst with strong written skills and good knowledge in Life Insurance products WHAT YOU WILL BE DOING

• To ensure strict adherence to:-
• General operating guidelines set out by Section Head.
• Section's processes and risk management guidelines when handling cases.
• Prescribed emails and letters turnaround time.
• To render full support to Section Head / Team Managers with the execution of contingency plans (deployment of workforce / change in existing processes / ensure outgoing statements align with media statements issued by Corporate Communications) in the event of a crisis, changes in industry guidelines / regulatory policies or loss of workforce.

WHAT WE ARE LOOKING FOR

• Experience - Min. 4 years of Customer Service - mail box and live chat handling experience, preferably in insurance/ financial industry
• Excellent written communication skills

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way! #LI-SC1 Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.