Quality Program Manager

Introduction to the role: Global Quality teams drive accountability for operational excellence, quality metrics, continuous improvements, and lead the implementation of our quality systems at scale within a global network of vendors. We partner directly with the vendors to understand how well they're performing from a quality standpoint, capture root cause analysis, and drive cross-functional alignment on action plans to drive improvements. We are looking for a passionate problem solver who is comfortable operating in ambiguity, a strong communicator who is skilled at change management, and a strategic thinker with strong analytical and problem-solving skills. Successful candidates for this team are adaptable, creative, proactive, and action oriented. They demonstrate a growth mindset and can successfully lead initiatives across various teams, countries and time zones. Responsibilities:

• Demonstrated process and operational excellence, focusing on continuous improvement and sharing of best practices to build a consistent backbone of support across our vendors and regions.
• Manage complex vendors across the program. Conduct current-state assessment of business processes and drive metric improvements, standardization of processes across programs. Report and resolve top quality issues impacting the organization.
• Design, build, and improve internal and external processes and systems that contribute to operational excellence and scalability. Be able to influence quality cross-functional teams on operational strategies & best practices.
• Be a champion of change management. Communicate clearly the progress of initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly. Demonstrate effective collaboration with cross-functional and cross-regional teams.
• Ability to manage multiple responsibilities simultaneously, independently, and effectively and efficiently prioritize and meet deadlines.
• Maintain comprehensive documentation, prepare reports and presentations for senior leadership and regulatory bodies as needed.

Minimum Requirements:

• 8+ years of proven Project Management experience leading data-driven projects and communicating the results of analysis and insights to technical and non-technical audiences.
• 4+ years experience with Excel (PivotTable, Charts, Statistical functions) and leveraging data visualization tools (Tableau, Power BI).
• Experience with building relationships with global cross-functional teams with ease, delivering impact consistently through seamless communication, influencing teams towards achieving goals.
• Experience with a rapidly-changing environment with a goal-oriented approach.
• Experience with operating simultaneously as an effective tactical as well as strategic thinker.
• Deep analytical skills and a strong risk acumen to identify material ML/TF gaps and red flags.

Preferred Requirements:

• 8+ years of experience initiating and driving complex projects to completion with minimal guidance.
• 5+ years of proven project management or process excellence experience, preferably in Financial Compliance or Quality Control/Assurance in the AML space.
• Professional certification such as CAMS or ICA.
• Good working knowledge of AML and corporate compliance requirements with background in transaction monitoring, due diligence and name screening.
• Experience working in a technology company, large financial institution or IT consulting firm.
• Experience with complex process design, implementation, and improvement.
• Lean/Six Sigma background in a quality setting.

We regret to inform that only shortlisted candidates will be notified / contacted. For more information you can email Kenneth Kwok in our Singapore office on kenneth.kwokyizhi@teksystems.com quoting Job Reference Kenneth Kwok 541007. Job Reference: Kenneth Kwok 541007 EA Registration No: Kwok Yi Zhi Kenneth, R22109533 Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544