Job details
Job purpose The ideal candidate will lead the account development as well as have to make Sales. They should be skilled at building and maintaining relationships with clients and work to provide product and service information, training, obtaining client feedback, and or handling renewals. This would be for both DMS Projects & DMS Universe. Duties and responsibilities Below are the job responsibilities for the account manager, however, the job is not solely limited to the below
- Manage a portfolio of accounts
- Develop positive relationship with clients
- Resolve conflicts and provide solutions to clients in a timely manner
- Build and nurture long-term relationships with existing clients independently, without constant guidance.
- Drive new sales for DMS business lines, focusing on Projects and Events, and handle renewals with a self-driven approach.
- Conduct face-to-face training sessions or provide product details over the phone to clients.
- Gather client feedback, analyze it, and proactively implement strategies based on the feedback, demonstrating autonomous decision-making.
- Address client concerns promptly and effectively, relying on independent problem-solving skills.
- Provide proactive analysis and generate reports to demonstrate sales performance and client satisfaction without constant supervision.
- Independently coordinate with clients to ensure timely and accurate deliverables.
- Actively engage in self-directed market research to stay updated on industry trends and competitors, demonstrating the ability to think on one's feet.
- Capability to work both independently and collaboratively within a team (Important as this job is mainly Work From Home)
- Strong sales skills with a proven track record of achieving targets.
- Excellent customer service skills, including active listening and problem-solving.
- Effective communication skills, both verbal and written.
- Exceptional relationship-building abilities to foster trust and credibility with clients.
- Results-oriented mindset with a focus on meeting deadlines and achieving objectives.
- Attention to detail and ability to handle multiple tasks simultaneously.
- Proficiency in market research techniques and data analysis.
- Bachelor’s degree or equivalent (required), preferably in Marketing or International studies
- Experience as a Sales Manager
- Customer Service Certifications (preferable)
- Customer Service, Client Managing, Hospitality: 1 year (Preferred)
- Bachelor's (Required)
- Bahrain (Required)
- Driving (Required)
- English (Required)
- Are you currently living in Bahrain? You must already live in Bahrain, otherwise will not be considered.
- Bachelor's (Required)
- Customer Service, Client Managing, Hospitality: 1 year (Preferred)
- Sales/Selling: 2 years (Required)
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The Managing Customer Excellence bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.<br /> <br /> This <strong>Managing Customer Excellence</strong> course provides complete 360-degree training on Managing Customer Excellence. You’ll get not one, not two, not three, but twenty-five Managing Customer Excellence courses included in this course. Plus Studyhub’s signature Forever Access is given as always, meaning these Managing Customer Excellence courses are yours for as long as you want them once you enrol in this course<br /> <br /> <strong>This Managing Customer Excellence Bundle consists the following career oriented courses:</strong> <ul> <li>Course 01: Customer Service Manager Training and Front Desk Certification</li> <li>Course 02: Customer Relationship Management</li> <li>Course 03: Complete Customer Service and Communication Skills</li> <li>Course 04: Retail Customer Service & Effective Customer Targeting</li> <li>Course 05: Customer Service Fraud Officer</li> <li>Course 06: Know Your Customer (KYC)</li> <li>Course 07: Diploma in Customer Service & Handling Complaints</li> <li>Course 08: Phone-Based Customer Service</li> <li>Course 09: Service Helpdesk & Technical Support Course</li> <li>Course 10: Call Centre Training: Excelling in Customer Service and Communication</li> <li>Course 11: Complaints Handling for Customer Care: Best Practices</li> <li>Course 12: Customer Service & Environment</li> <li>Course 13: Receptionist Diploma</li> <li>Course 14: Effective Communication Skills Diploma</li> <li>Course 15: Help Desk Training</li> <li>Course 16: Customer Service Management: Recovering Difficult Customers</li> <li>Course 17: Professional Certificate in Front Office</li> <li>Course 18: Hotel Concierge Certification</li> <li>Course 19: Ecommerce Management, Branding & Marketing</li> <li>Course 20: Professional Skills for Hotel Management Training</li> <li>Course 21: Professional Crisis Management Certificate</li> <li>Course 22: Marketing Strategies for Business</li> <li>Course 23: Conflict Resolution</li> <li>Course 24: Conversation Virtually with Anyone</li> <li>Course 25: Decision Making and Critical Thinking Online Course</li> </ul> <strong>Description</strong><br /> <br /> The <strong>Managing Customer Excellence</strong> course has been prepared by focusing largely on Managing Customer Excellence career readiness. 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The Managing Customer Excellence bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.<br /> <br /> This <strong>Managing Customer Excellence</strong> course provides complete 360-degree training on Managing Customer Excellence. You’ll get not one, not two, not three, but twenty-five Managing Customer Excellence courses included in this course. Plus Studyhub’s signature Forever Access is given as always, meaning these Managing Customer Excellence courses are yours for as long as you want them once you enrol in this course<br /> <br /> <strong>This Managing Customer Excellence Bundle consists the following career oriented courses:</strong> <ul> <li>Course 01: Customer Service Manager Training and Front Desk Certification</li> <li>Course 02: Customer Relationship Management</li> <li>Course 03: Complete Customer Service and Communication Skills</li> <li>Course 04: Retail Customer Service & Effective Customer Targeting</li> <li>Course 05: Customer Service Fraud Officer</li> <li>Course 06: Know Your Customer (KYC)</li> <li>Course 07: Diploma in Customer Service & Handling Complaints</li> <li>Course 08: Phone-Based Customer Service</li> <li>Course 09: Service Helpdesk & Technical Support Course</li> <li>Course 10: Call Centre Training: Excelling in Customer Service and Communication</li> <li>Course 11: Complaints Handling for Customer Care: Best Practices</li> <li>Course 12: Customer Service & Environment</li> <li>Course 13: Receptionist Diploma</li> <li>Course 14: Effective Communication Skills Diploma</li> <li>Course 15: Help Desk Training</li> <li>Course 16: Customer Service Management: Recovering Difficult Customers</li> <li>Course 17: Professional Certificate in Front Office</li> <li>Course 18: Hotel Concierge Certification</li> <li>Course 19: Ecommerce Management, Branding & Marketing</li> <li>Course 20: Professional Skills for Hotel Management Training</li> <li>Course 21: Professional Crisis Management Certificate</li> <li>Course 22: Marketing Strategies for Business</li> <li>Course 23: Conflict Resolution</li> <li>Course 24: Conversation Virtually with Anyone</li> <li>Course 25: Decision Making and Critical Thinking Online Course</li> </ul> <strong>Description</strong><br /> <br /> The <strong>Managing Customer Excellence</strong> course has been prepared by focusing largely on Managing Customer Excellence career readiness. It has been designed by our Managing Customer Excellence specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it’s required by any learners.<br /> <br /> The <strong>Managing Customer Excellence</strong> Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Managing Customer Excellence bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.<br /> <br /> This Managing Customer Excellence Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Managing Customer Excellence Elementary modules, allowing our students to grasp each lesson quickly.<br /> <br /> The <strong>Managing Customer Excellence</strong> course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.<br /> <br /> <strong>In this exclusive Managing Customer Excellence bundle, you really hit the jackpot. Here’s what you get:</strong> <ul> <li>Step by step Managing Customer Excellence lessons</li> <li>One to one assistance from Managing Customer Excellence professionals if you need it</li> <li>Innovative exams to test your knowledge after the Managing Customer Excellence course</li> <li>24/7 customer support should you encounter any hiccups</li> <li>Top-class learning portal</li> <li>Unlimited lifetime access to all twenty-five Managing Customer Excellence courses</li> <li>Digital Certificate, Transcript and student ID are all included in the price</li> <li>PDF certificate immediately after passing</li> <li>Original copies of your Managing Customer Excellence certificate and transcript on the next working day</li> <li>Easily learn the Managing Customer Excellence skills and knowledge you want from the comfort of your home</li> </ul> <strong>Certification</strong><br /> <br /> For the First Course <ul> <li>CPD Accredited e-Certificate - Free</li> <li>CPD Accredited Hardcopy Certificate - Free</li> <li>Enrolment Letter - Free</li> <li>Student ID Card - Free</li> </ul> For other courses, <ul> <li>CPD Accredited e-Certificate - 25 AED (Per Course)</li> <li>CPD Accredited Hardcopy Certificate - 39 AED (Per Course)</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Success Manager,Customer Experience Specialist,Customer Service Representative,Account Manager,Relationship Manager,Loyalty Program Manager,Customer Insights Analyst', 'eligibility' => 'To participate in this Managing Customer Excellence course, all you need is — <ul> <li>A smart device</li> <li>A secure internet connection</li> <li>And a keen interest in Managing Customer Excellence</li> </ul> ', 'school' => 'StudyHub', 'keywords' => 'Customer Service,service excellence training,customer service excellence training,customer excellence training,customer service excellence course', 'location' => 'Online', 'duration' => 'Upto 125 Hours', 'timing' => null, 'cost' => null, 'discount' => '050% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '127258', 'seeder_id' => '43', 'edited_seeder_id' => '43', 'edited_client_id' => '11887', 'title' => 'Flight Attendant with Customer Support Skills', 'external_link' => 'https://coursegate.co.uk/course/flight-attendant-training-with-customer-support-skills/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 6 Hours', 'base_duration' => '0', 'timing' => 'Flexible', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Course Gate', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '10', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '14', 'nondiscounted_base_price' => '280', 'currency' => 'GBP', 'discount' => '95% Off for Laimoon Users!', 'free_trial_text' => null, 'laimoon_offer' => '1', 'summary' => 'If you love working with people and traveling or desire to become a flight attendant, then you may consider taking this course!<br /> <br /> The airline industry is a very impressive industry. 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This course is CPD accredited so you don’t have to worry about the quality.<br /> <br /> <strong>Requirements</strong><br /> <br /> Our Flight Attendant Training with Customer Support Skills is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets, etc.<br /> <br /> <strong>CPD Certificate from Course Gate </strong><br /> <br /> At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate and the hard copy. Also, you can order both PDF and hardcopy certificates.<br /> <br /> <strong>Career path</strong><br /> <br /> This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with the required skills to become successful. 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'preferences' => null ), 'CourseTranslation' => array( 'id' => '199464', 'course_id' => '127258', 'title' => 'Flight Attendant with Customer Support Skills', 'slug' => 'part-time-flight-attendant-with-customer-support-skills-course-gate', 'external_link' => 'https://coursegate.co.uk/course/flight-attendant-training-with-customer-support-skills/', 'summary' => 'If you love working with people and traveling or desire to become a flight attendant, then you may consider taking this course!<br /> <br /> The airline industry is a very impressive industry. It is vital for flight attendants to posse the ability to listen and understand what customers are saying to handle various situations.<br /> <br /> The <strong>Flight Attendant Training with Customer Support Skills</strong> course is designed to prepare you for this exciting industry, taking you through all the training required for you to enjoy and succeed in this fascinating and satisfying job.<br /> <br /> This course also demonstrates how to develop your customer service skills and deal with routine tasks, unusual and challenging situations. Besides, you’ll be acquainted with the emergency procedures, the manner of serving meals and drinks, expertise to take care of special needs passengers, and more.<br /> <br /> <strong>Who is this course for?</strong><br /> <br /> Flight Attendant Training with Customer Support Skills is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don’t have to worry about the quality.<br /> <br /> <strong>Requirements</strong><br /> <br /> Our Flight Attendant Training with Customer Support Skills is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets, etc.<br /> <br /> <strong>CPD Certificate from Course Gate </strong><br /> <br /> At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate and the hard copy. Also, you can order both PDF and hardcopy certificates.<br /> <br /> <strong>Career path</strong><br /> <br /> This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with the required skills to become successful. You will be able to add our qualifications to your CV/resume which will help you to stand out in the competitive job industry.<br /> <br /> <strong>COURSE CURRICULUM</strong> <ul> <li>Flight Attendant Training</li> <li>INTRODUCTION</li> <li>WHY MAKE A CAREER?</li> <li>DUTIES AND RESPONSIBILITIES</li> <li>THE RESPONSIBILITIES OF FLIGHT ATTENDANT, BEFORE AND AFTER EACH FLIGHT </li> <li>AVIATION INDOCTRINATION TRAINING </li> <li>ABNORMAL AND EMERGENCY SITUATIONS TRAINING</li> <li>COMMUNICATION SKILLS </li> <li>ESSENTIAL SKILLS</li> <li>DEALING WITH THE SITUATIONS </li> <li>HOW TO HANDLE AN IN-FLIGHT EMERGENCY </li> <li>CUSTOMER SERVICE SKILLS</li> <li>BEST QUALITIES TO HIGHLIGHT IN YOUR FLIGHT ATTENDANT APPLICATION RESUME </li> <li>HOW TO BE A STAND-OUT CANDIDATE </li> <li>AIRLINE EMPLOYMENT GLOSSARY</li> <li>GLOSSARY: LIST OF ACRONYMS AND DEFINITIONS </li> <li>Customer Support Skills</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Flight Attendant,Aviation Customer Service,Customer Support,Customer Support', 'eligibility' => 'Our Flight Attendant Training with Customer Support Skills is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.', 'school' => 'Course Gate', 'keywords' => 'Flight Attendant,Flight,Flight Attendant Training,Customer Support,Customer', 'location' => 'Online', 'duration' => 'Upto 6 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '95% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43164376', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Sales & Customer Relationship Executive', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><p><b> Job purpose </b></p><p> The ideal candidate will lead the account development as well as have to make Sales. They should be skilled at building and maintaining relationships with clients and work to provide product and service information, training, obtaining client feedback, and or handling renewals. This would be for both DMS Projects & DMS Universe. </p><p></p><p></p><p><b> Duties and responsibilities </b></p><p> Below are the job responsibilities for the account manager, however, the job is not solely limited to the below </p><ul><li> Manage a portfolio of accounts </li><li> Develop positive relationship with clients </li><li> Resolve conflicts and provide solutions to clients in a timely manner </li><li> Build and nurture long-term relationships with existing clients independently, without constant guidance. </li><li> Drive new sales for DMS business lines, focusing on Projects and Events, and handle renewals with a self-driven approach. </li><li> Conduct face-to-face training sessions or provide product details over the phone to clients. </li><li> Gather client feedback, analyze it, and proactively implement strategies based on the feedback, demonstrating autonomous decision-making. </li><li> Address client concerns promptly and effectively, relying on independent problem-solving skills. </li><li> Provide proactive analysis and generate reports to demonstrate sales performance and client satisfaction without constant supervision. </li><li> Independently coordinate with clients to ensure timely and accurate deliverables. </li><li> Actively engage in self-directed market research to stay updated on industry trends and competitors, demonstrating the ability to think on one's feet. </li></ul><p><b> Skills & Competencies </b></p><ul><li> Capability to work both independently and collaboratively within a team <b>(Important as this job is mainly Work From Home)</b></li><li> Strong sales skills with a proven track record of achieving targets. </li><li> Excellent customer service skills, including active listening and problem-solving. </li><li> Effective communication skills, both verbal and written. </li><li> Exceptional relationship-building abilities to foster trust and credibility with clients. </li><li> Results-oriented mindset with a focus on meeting deadlines and achieving objectives. </li><li> Attention to detail and ability to handle multiple tasks simultaneously. </li><li> Proficiency in market research techniques and data analysis. </li></ul><p><b> Qualifications </b></p><ul><li> Bachelor’s degree or equivalent (required), preferably in Marketing or International studies </li><li> Experience as a Sales Manager </li><li> Customer Service Certifications (preferable)</li></ul><p> Job Types: Full-time, Permanent </p><p> Salary: BD 600 + Commission per month </p><p> Experience: </p><ul><li> Customer Service, Client Managing, Hospitality: 1 year (Preferred)</li></ul><p> Education: </p><ul><li> Bachelor's (Required)</li></ul><p> Location: </p><ul><li> Bahrain (Required)</li></ul><p> License: </p><ul><li> Driving (Required)</li></ul><p> Language: </p><ul><li> English (Required)</li></ul><p> Job Type: Full-time </p><p> Salary: BD600.000 per month </p><p> Application Question(s): </p><ul><li> Are you currently living in Bahrain? You must already live in Bahrain, otherwise will not be considered. </li></ul><p> Education: </p><ul><li> Bachelor's (Required)</li></ul><p> Experience: </p><ul><li> Customer Service, Client Managing, Hospitality: 1 year (Preferred)</li><li> Sales/Selling: 2 years (Required)</li></ul><p> Application Deadline: 30/11/2023</p>#J-18808-Ljbffr', 'course_qualifications' => null, 'global_location_id' => '17', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '33355', 'company_name' => 'DMS Global', 'external_apply_url' => 'https://bh.jooble.org/external/-5080041233235710902?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_bh&extra_ars_request_id=24b2eb190ee21092c19e7a55a41f27d3', 'external_short_url' => '5080041233235710902', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-04-22 03:03:16', 'published' => '2024-04-22 03:03:16', 'closed_time' => null, 'updated' => '2024-04-22 03:03:16', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '17', 'display_name' => 'Bahrain', 'name_ar' => 'البحرين', 'country_id' => '23', 'Country' => array( 'name' => 'Bahrain', 'id' => '23', 'slug' => 'bahrain', 'code' => 'BH' ) ), 'Company' => array( 'id' => '33355', 'name' => 'DMS Global', 'website' => 'http://dmsglobal.net', 'verified' => '0', 'photo' => '59f1c286-657c-4bc2-a6ce-43a90a00004d_DMS-Global.png', 'details' => '<p>With headquarters in Bahrain and UAE, DMS Global has been the region's leading business intelligence and marketing solution provider since 2000. Our business expertise is diversified across global projects tracking, events management, industry debates, digital and multimedia production, exhibition stand design and industry specific publishing. 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Sales & Customer Relationship Executive at DMS Global. Please apply or share https://jobs.laimoon.com/jobs/externalview/43164376' $emailText = 'Hiring now! Sales & Customer Relationship Executive at DMS Global. 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Hiring company
DMS Global
With headquarters in Bahrain and UAE, DMS Global has been the region's leading business intelligence and marketing solution provider since 2000. Our business expertise is diversified across global projects tracking, events management, industry debates, digital and multimedia production, exhibition stand design and industry specific publishing. With offices in 9 countries around the world, we believe that local presence is local knowledge.
-
AED 999
AED 1,998Duration: Upto 125 Hours -
Flight Attendant with Customer Support Skills Course GateAED 46
AED 1,028Duration: Upto 6 Hours
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