Job details
Job purpose The ideal candidate will lead the account development as well as have to make Sales. They should be skilled at building and maintaining relationships with clients and work to provide product and service information, training, obtaining client feedback, and or handling renewals. This would be for both DMS Projects & DMS Universe. Duties and responsibilities Below are the job responsibilities for the account manager, however, the job is not solely limited to the below
- Manage a portfolio of accounts
- Develop positive relationship with clients
- Resolve conflicts and provide solutions to clients in a timely manner
- Build and nurture long-term relationships with existing clients independently, without constant guidance.
- Drive new sales for DMS business lines, focusing on Projects and Events, and handle renewals with a self-driven approach.
- Conduct face-to-face training sessions or provide product details over the phone to clients.
- Gather client feedback, analyze it, and proactively implement strategies based on the feedback, demonstrating autonomous decision-making.
- Address client concerns promptly and effectively, relying on independent problem-solving skills.
- Provide proactive analysis and generate reports to demonstrate sales performance and client satisfaction without constant supervision.
- Independently coordinate with clients to ensure timely and accurate deliverables.
- Actively engage in self-directed market research to stay updated on industry trends and competitors, demonstrating the ability to think on one's feet.
- Capability to work both independently and collaboratively within a team (Important as this job is mainly Work From Home)
- Strong sales skills with a proven track record of achieving targets.
- Excellent customer service skills, including active listening and problem-solving.
- Effective communication skills, both verbal and written.
- Exceptional relationship-building abilities to foster trust and credibility with clients.
- Results-oriented mindset with a focus on meeting deadlines and achieving objectives.
- Attention to detail and ability to handle multiple tasks simultaneously.
- Proficiency in market research techniques and data analysis.
- Bachelor’s degree or equivalent (required), preferably in Marketing or International studies
- Experience as a Sales Manager
- Customer Service Certifications (preferable)
- Customer Service, Client Managing, Hospitality: 1 year (Preferred)
- Bachelor's (Required)
- Bahrain (Required)
- Driving (Required)
- English (Required)
- Are you currently living in Bahrain? You must already live in Bahrain, otherwise will not be considered.
- Bachelor's (Required)
- Customer Service, Client Managing, Hospitality: 1 year (Preferred)
- Sales/Selling: 2 years (Required)
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'preferences' => '{"laimoon_fallback_number":"0"}' ), 'CourseTranslation' => array( 'id' => '206445', 'course_id' => '132723', 'title' => 'Customer Service Diploma Level 3', 'slug' => 'part-time-customer-service-diploma-level-3-london-institute-of-business-management', 'external_link' => 'https://www.libm.co.uk/course/customer-service-diploma-level-3/', 'summary' => 'If you desire to work in the customer service sector, then this course Customer Service Diploma Level 3 is perfect for you.<br /> <br /> Whether you have some experience or are a beginner, the course covers everything in an easy-to-understand method, and you will receive guidance from our expert tutor whenever you are in need.<br /> <br /> This Customer Service Diploma Level 3 is packed with 82 modules that help you to explore everything you need to thrive in this profession.<br /> <br /> In short, customer service diploma level 3 course can be notably useful to learn excellent customer service skills on a basic to advanced level.<br /> <br /> <strong>Key features of the customer service diploma level 3 course:</strong> <ul> <li>Lifetime access to the customer service diploma level 3 course</li> <li>No hidden fees, only pay the price of the course which includes exam fees.</li> <li>Recognised qualification upon successful completion of the course</li> <li>Study from anywhere, anytime, whenever it is convenient for you.</li> <li>Affordable and engaging e-learning study materials</li> <li>Study at your own pace from tablet, PC or smartphone</li> <li>Online tutor support when you are in need.</li> </ul> <br /> <strong>Who is this customer service diploma level 3 course for?</strong><br /> <br /> There is no experience or previous qualifications required for enrolment on this customer service diploma level 3 course. It is available to all students, of all academic backgrounds.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>1. Understanding Customer Service</strong><br /> <br /> Understanding Customer Service<br /> Identifying Customer Expectations<br /> Providing Excellent Customer Service<br /> <br /> <strong>2. Focusing on the Customer</strong><br /> <br /> Focusing on the Customer<br /> <br /> <strong>3. Customer Service and the Telephone</strong><br /> <br /> Customer Service and the Telephone<br /> <br /> <strong>4. Handling Complaints</strong><br /> <br /> Handling Complaints<br /> <br /> <strong>5. Enduring Stress</strong><br /> <br /> Enduring Stress<br /> <br /> <strong>6. Business Communication</strong><br /> <br /> Identifying Basic Communication Techniques<br /> Formal and Informal Communication<br /> <br /> <strong>7. Verbal and Non-verbal Communication</strong><br /> <br /> Describing Verbal and Non-verbal Communication<br /> Understanding Body Language<br /> Making Effective Presentations<br /> Fundamentals of Productive Meetings<br /> <br /> <strong>8. Written Communication</strong><br /> <br /> Written Communication<br /> <br /> <strong>9. Electronic Communication</strong><br /> <br /> Electronic Communication<br /> <br /> <strong>10. Communicating with Graphics</strong><br /> <br /> Creating Graphics for Business Communication<br /> Communicating Static Information<br /> Communicating Dynamic Information<br /> <br /> <strong>11. Effectively Working for Your Boss</strong><br /> <br /> Representing Your Boss<br /> Communicating Your Boss's Decisions<br /> Supporting Your Boss and Colleagues<br /> Building a Partnership with Your Boss<br /> <br /> <strong>12. Identifying Goals</strong><br /> <br /> Identifying Goals <br /> <br /> <strong>13. Effective Energy Distribution</strong><br /> <br /> Energy Distribution <br /> Time Logs<br /> <br /> <strong>14. Working with Your Personal Style</strong><br /> <br /> Personal World View<br /> Strengths <br /> <br /> <strong>15. Building Your Toolbox</strong><br /> <br /> A Building Your Toolbox<br /> <br /> <strong>16. Establishing Your Action Plan</strong><br /> <br /> Establishing Your Action Plan <br /> <br /> <strong>17. Getting Started with Word</strong><br /> <br /> Navigate in Microsoft Word<br /> Create and Save Word Documents<br /> Manage Your Workspace<br /> Edit Documents<br /> Preview and Print Documents<br /> Customize the Word Environment<br /> <br /> <strong>18. Formatting Text and Paragraphs</strong><br /> <br /> Apply Character Formatting<br /> Control Paragraph Layout<br /> Align Text Using Tabs<br /> Display Text in Bulleted or Numbered Lists<br /> Apply Borders and Shading<br /> <br /> <strong>19. Working More Efficiently</strong><br /> <br /> Make Repetitive Edits<br /> Apply Repetitive Formatting<br /> Use Styles to Streamline Repetitive Formatting Tasks<br /> <br /> <strong>20. Managing Lists</strong><br /> <br /> Sort a List<br /> Format a List<br /> <br /> <strong>21. Adding Tables</strong><br /> <br /> <strong>22. Inserting Graphics Objects</strong><br /> <br /> <strong>23. Controlling Page Appearance</strong><br /> <br /> <strong>24. Preparing to Publish a Document</strong><br /> <br /> <strong>25. Getting Started with Microsoft Office Excel 2016</strong><br /> <br /> <strong>26. Performing Calculations</strong><br /> <br /> <strong>27. Modifying a Worksheet</strong><br /> <br /> <strong>28. Formatting a Worksheet</strong><br /> <br /> <strong>29. Printing Workbooks</strong><br /> <br /> <strong>30. Managing Workbooks</strong><br /> <br /> <strong>Assessment and Certification</strong><br /> <br /> Customer Service Diploma Level 3 course completion certificates will be awarded to the learners without any assessment test. After completing the course, the learner will not be required to sit for any assessment test. Those who have completed the course will have the qualification of Customer Service Diploma Level 3. The certificate will be produced in PDF format at an additional cost of £, Printed Hardcopy at £ and both at £', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Client Coordinator,Customer Care Representative,Customer Care Coordinator,Consumer Services Supervisor,Customer Service Agent,Customer Service /Optometrist,Customer Service Supervisor,Customer Care Manager', 'eligibility' => 'There is no experience or previous qualifications required for enrolment on this course. 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They should be skilled at building and maintaining relationships with clients and work to provide product and service information, training, obtaining client feedback, and or handling renewals. This would be for both DMS Projects & DMS Universe. </p><p></p><p></p><p><b> Duties and responsibilities </b></p><p> Below are the job responsibilities for the account manager, however, the job is not solely limited to the below </p><ul><li> Manage a portfolio of accounts </li><li> Develop positive relationship with clients </li><li> Resolve conflicts and provide solutions to clients in a timely manner </li><li> Build and nurture long-term relationships with existing clients independently, without constant guidance. </li><li> Drive new sales for DMS business lines, focusing on Projects and Events, and handle renewals with a self-driven approach. </li><li> Conduct face-to-face training sessions or provide product details over the phone to clients. </li><li> Gather client feedback, analyze it, and proactively implement strategies based on the feedback, demonstrating autonomous decision-making. </li><li> Address client concerns promptly and effectively, relying on independent problem-solving skills. </li><li> Provide proactive analysis and generate reports to demonstrate sales performance and client satisfaction without constant supervision. </li><li> Independently coordinate with clients to ensure timely and accurate deliverables. </li><li> Actively engage in self-directed market research to stay updated on industry trends and competitors, demonstrating the ability to think on one's feet. </li></ul><p><b> Skills & Competencies </b></p><ul><li> Capability to work both independently and collaboratively within a team <b>(Important as this job is mainly Work From Home)</b></li><li> Strong sales skills with a proven track record of achieving targets. </li><li> Excellent customer service skills, including active listening and problem-solving. </li><li> Effective communication skills, both verbal and written. </li><li> Exceptional relationship-building abilities to foster trust and credibility with clients. </li><li> Results-oriented mindset with a focus on meeting deadlines and achieving objectives. </li><li> Attention to detail and ability to handle multiple tasks simultaneously. </li><li> Proficiency in market research techniques and data analysis. </li></ul><p><b> Qualifications </b></p><ul><li> Bachelor’s degree or equivalent (required), preferably in Marketing or International studies </li><li> Experience as a Sales Manager </li><li> Customer Service Certifications (preferable)</li></ul><p> Job Types: Full-time, Permanent </p><p> Salary: BD 600 + Commission per month </p><p> Experience: </p><ul><li> Customer Service, Client Managing, Hospitality: 1 year (Preferred)</li></ul><p> Education: </p><ul><li> Bachelor's (Required)</li></ul><p> Location: </p><ul><li> Bahrain (Required)</li></ul><p> License: </p><ul><li> Driving (Required)</li></ul><p> Language: </p><ul><li> English (Required)</li></ul><p> Job Type: Full-time </p><p> Salary: BD600.000 per month </p><p> Application Question(s): </p><ul><li> Are you currently living in Bahrain? 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Sales & Customer Relationship Executive at DMS Global. Please apply or share https://jobs.laimoon.com/jobs/externalview/43164362' $emailText = 'Hiring now! Sales & Customer Relationship Executive at DMS Global. 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Hiring company
DMS Global
With headquarters in Bahrain and UAE, DMS Global has been the region's leading business intelligence and marketing solution provider since 2000. Our business expertise is diversified across global projects tracking, events management, industry debates, digital and multimedia production, exhibition stand design and industry specific publishing. With offices in 9 countries around the world, we believe that local presence is local knowledge.
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Certificate in Call Centre Success Global EdulinkAED 135Duration: Upto 30 Hours
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Customer Service Diploma Level 3 London Institute of Business & ManagementAED 61
AED 624Duration: Upto 12 Hours
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