Job details
Job purpose The ideal candidate will lead the account development as well as have to make Sales. They should be skilled at building and maintaining relationships with clients and work to provide product and service information, training, obtaining client feedback, and or handling renewals. This would be for both DMS Projects & DMS Universe. Duties and responsibilities Below are the job responsibilities for the account manager, however, the job is not solely limited to the below
- Manage a portfolio of accounts
- Develop positive relationship with clients
- Resolve conflicts and provide solutions to clients in a timely manner
- Build and nurture long-term relationships with existing clients independently, without constant guidance.
- Drive new sales for DMS business lines, focusing on Projects and Events, and handle renewals with a self-driven approach.
- Conduct face-to-face training sessions or provide product details over the phone to clients.
- Gather client feedback, analyze it, and proactively implement strategies based on the feedback, demonstrating autonomous decision-making.
- Address client concerns promptly and effectively, relying on independent problem-solving skills.
- Provide proactive analysis and generate reports to demonstrate sales performance and client satisfaction without constant supervision.
- Independently coordinate with clients to ensure timely and accurate deliverables.
- Actively engage in self-directed market research to stay updated on industry trends and competitors, demonstrating the ability to think on one's feet.
- Capability to work both independently and collaboratively within a team (Important as this job is mainly Work From Home)
- Strong sales skills with a proven track record of achieving targets.
- Excellent customer service skills, including active listening and problem-solving.
- Effective communication skills, both verbal and written.
- Exceptional relationship-building abilities to foster trust and credibility with clients.
- Results-oriented mindset with a focus on meeting deadlines and achieving objectives.
- Attention to detail and ability to handle multiple tasks simultaneously.
- Proficiency in market research techniques and data analysis.
- Bachelor’s degree or equivalent (required), preferably in Marketing or International studies
- Experience as a Sales Manager
- Customer Service Certifications (preferable)
- Customer Service, Client Managing, Hospitality: 1 year (Preferred)
- Bachelor's (Required)
- Bahrain (Required)
- Driving (Required)
- English (Required)
- Are you currently living in Bahrain? You must already live in Bahrain, otherwise will not be considered.
- Bachelor's (Required)
- Customer Service, Client Managing, Hospitality: 1 year (Preferred)
- Sales/Selling: 2 years (Required)
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This Phone-Based Customer Service comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.<br /> <br /> To enroll in this course today to fast-track your career ladder.<br /> <br /> <strong>How will I get my certificate?</strong><br /> <br /> At the end of the course, there will be an online quiz, which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, at an additional price.<br /> <br /> <strong>Who is This course for?</strong><br /> <br /> There is no experience or previous qualifications required for enrolment on this Phone-Based Customer Service. 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Hiring company
DMS Global
With headquarters in Bahrain and UAE, DMS Global has been the region's leading business intelligence and marketing solution provider since 2000. Our business expertise is diversified across global projects tracking, events management, industry debates, digital and multimedia production, exhibition stand design and industry specific publishing. With offices in 9 countries around the world, we believe that local presence is local knowledge.
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Phone-Based Customer Service Apex LearningAED 75
AED 1,396Duration: Upto 6 Hours -
Call Centre & Customer Service John AcademyAED 93
AED 955Duration: Upto 9 Hours
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