Job details
Job purpose The ideal candidate will lead the account development as well as have to make Sales. They should be skilled at building and maintaining relationships with clients and work to provide product and service information, training, obtaining client feedback, and or handling renewals. This would be for both DMS Projects & DMS Universe. Duties and responsibilities Below are the job responsibilities for the account manager, however, the job is not solely limited to the below
- Manage a portfolio of accounts
- Develop positive relationship with clients
- Resolve conflicts and provide solutions to clients in a timely manner
- Build and nurture long-term relationships with existing clients independently, without constant guidance.
- Drive new sales for DMS business lines, focusing on Projects and Events, and handle renewals with a self-driven approach.
- Conduct face-to-face training sessions or provide product details over the phone to clients.
- Gather client feedback, analyze it, and proactively implement strategies based on the feedback, demonstrating autonomous decision-making.
- Address client concerns promptly and effectively, relying on independent problem-solving skills.
- Provide proactive analysis and generate reports to demonstrate sales performance and client satisfaction without constant supervision.
- Independently coordinate with clients to ensure timely and accurate deliverables.
- Actively engage in self-directed market research to stay updated on industry trends and competitors, demonstrating the ability to think on one's feet.
- Capability to work both independently and collaboratively within a team (Important as this job is mainly Work From Home)
- Strong sales skills with a proven track record of achieving targets.
- Excellent customer service skills, including active listening and problem-solving.
- Effective communication skills, both verbal and written.
- Exceptional relationship-building abilities to foster trust and credibility with clients.
- Results-oriented mindset with a focus on meeting deadlines and achieving objectives.
- Attention to detail and ability to handle multiple tasks simultaneously.
- Proficiency in market research techniques and data analysis.
- Bachelor’s degree or equivalent (required), preferably in Marketing or International studies
- Experience as a Sales Manager
- Customer Service Certifications (preferable)
- Customer Service, Client Managing, Hospitality: 1 year (Preferred)
- Bachelor's (Required)
- Bahrain (Required)
- Driving (Required)
- English (Required)
- Are you currently living in Bahrain? You must already live in Bahrain, otherwise will not be considered.
- Bachelor's (Required)
- Customer Service, Client Managing, Hospitality: 1 year (Preferred)
- Sales/Selling: 2 years (Required)
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You will learn from industry experts and obtain an accredited certificate after completing the course. Enroll now for a limited-time discounted price.<br /> <br /> Like all the courses of One Education, this <strong>Customer Service Manager Course</strong> is designed with the utmost attention and thorough research. All the topics are broken down into easy-to-understand bite-sized modules that help our learners to understand each lesson very easily.<br /> <br /> We don't just provide courses at One Education; we provide a rich learning experience. After purchasing a course from One Education, you get complete 1-year access with the tutor <br /> Our expert instructors are always available to answer all your questions and make your learning experience exquisite.<br /> <br /> After completing the <strong>Customer Service Manager Course</strong>, you will instantly get an e-certificate that will help you get jobs in the relevant field and will enrich your CV.<br /> <br /> If you want to learn about this topic and achieve certifications, you should consider this Customer Service Manager Course from One Education.<br /> <br /> There are no hidden fees or exams We are very upfront and clear about all the costs of the course.<br /> <br /> <br /> <strong>Customer Service Manager Course Curriculum</strong> <ul> <li>Customer Service Manager</li> <li>Who We Are and What We Do</li> <li>Establishing Your Attitude</li> <li>Identifying and Addressing Customer Needs</li> <li>Generating Return Business</li> <li>In-Person Customer Service</li> <li>Giving Customer Service over the Phone</li> <li>Providing Electronic Customer Service</li> <li>Recovering Difficult Customers</li> <li>Understanding When to Escalate</li> </ul> <strong>Description</strong><br /> <br /> Here at One Education, we put our heart and soul into every single course we design. We make sure that all our courses are designed and developed by industry experts. We aim always to provide value to our learners with quality courses.<br /> <br /> Our learners are our top priority, and you as a learner will gain tremendous knowledge and skill on this topic from this Customer Service Manager Course.<br /> <br /> The certification that you will receive upon completing this <strong>Customer Service Manager </strong>Course will help to boost your resume and will help you stand out among your peers in the competitive job market.<br /> <br /> Our course will help you get employed in the relevant field and advance your career. Enjoy this expertly made course from One Enroll now!<br /> <br /> Why People Love And Enrol In The Customer Service Manager - CPD Accredited Course From One Education <ul> <li>Instantly accessible CPD-accredited certificate on successful completion of this Customer Service Manager - CPD Accredited Course</li> <li>24/7 access to the course for 12 months</li> <li>Study at your own pace</li> <li>No hidden fees or exam charges</li> <li>Full Tutor support on weekdays (Monday - Friday)</li> <li>Efficient assessment and instant results</li> </ul> <br /> <strong>Why study this Customer Service Manager course</strong><br /> <br /> Whether you're an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.<br /> <br /> <strong>Who is This Customer Service Manager course for?</strong><br /> <br /> This Customer Service Manager Course is ideal for <ul> <li>Students</li> <li>Recent graduates</li> <li>Job Seekers</li> <li>Anyone interested in this topic</li> <li>People already working in this field and want to polish their knowledge and skill.</li> </ul> <strong>Career Path in Customer Service Management </strong><br /> <br /> This Customer Service Manager Course will help you procure a job in the relevant field and will allow you to advance your career. 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If guidance is all you needed to become an expert on customer care, this course is just right for you! This Customer Service course teaches the basics of customer service and translates that knowledge into practical application.<br /> What students will gain from this customer service course is that they will know how a positive attitude while dealing with complaints from various type of customers enhance their work experience. Students will learn the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated. In short, they will know how to keep customers happy.<br /> Learn how to deal with difficult customers and also how to engage with your customers more. 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This would be for both DMS Projects & DMS Universe. </p><p></p><p></p><p><b> Duties and responsibilities </b></p><p> Below are the job responsibilities for the account manager, however, the job is not solely limited to the below </p><ul><li> Manage a portfolio of accounts </li><li> Develop positive relationship with clients </li><li> Resolve conflicts and provide solutions to clients in a timely manner </li><li> Build and nurture long-term relationships with existing clients independently, without constant guidance. </li><li> Drive new sales for DMS business lines, focusing on Projects and Events, and handle renewals with a self-driven approach. </li><li> Conduct face-to-face training sessions or provide product details over the phone to clients. </li><li> Gather client feedback, analyze it, and proactively implement strategies based on the feedback, demonstrating autonomous decision-making. </li><li> Address client concerns promptly and effectively, relying on independent problem-solving skills. </li><li> Provide proactive analysis and generate reports to demonstrate sales performance and client satisfaction without constant supervision. </li><li> Independently coordinate with clients to ensure timely and accurate deliverables. </li><li> Actively engage in self-directed market research to stay updated on industry trends and competitors, demonstrating the ability to think on one's feet. </li></ul><p><b> Skills & Competencies </b></p><ul><li> Capability to work both independently and collaboratively within a team <b>(Important as this job is mainly Work From Home)</b></li><li> Strong sales skills with a proven track record of achieving targets. </li><li> Excellent customer service skills, including active listening and problem-solving. </li><li> Effective communication skills, both verbal and written. </li><li> Exceptional relationship-building abilities to foster trust and credibility with clients. </li><li> Results-oriented mindset with a focus on meeting deadlines and achieving objectives. </li><li> Attention to detail and ability to handle multiple tasks simultaneously. </li><li> Proficiency in market research techniques and data analysis. </li></ul><p><b> Qualifications </b></p><ul><li> Bachelor’s degree or equivalent (required), preferably in Marketing or International studies </li><li> Experience as a Sales Manager </li><li> Customer Service Certifications (preferable)</li></ul><p> Job Types: Full-time, Permanent </p><p> Salary: BD 600 + Commission per month </p><p> Experience: </p><ul><li> Customer Service, Client Managing, Hospitality: 1 year (Preferred)</li></ul><p> Education: </p><ul><li> Bachelor's (Required)</li></ul><p> Location: </p><ul><li> Bahrain (Required)</li></ul><p> License: </p><ul><li> Driving (Required)</li></ul><p> Language: </p><ul><li> English (Required)</li></ul><p> Job Type: Full-time </p><p> Salary: BD600.000 per month </p><p> Application Question(s): </p><ul><li> Are you currently living in Bahrain? 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Sales & Customer Relationship Executive at DMS Global. Please apply or share https://jobs.laimoon.com/jobs/externalview/43164173' $emailText = 'Hiring now! Sales & Customer Relationship Executive at DMS Global. 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Hiring company
DMS Global
With headquarters in Bahrain and UAE, DMS Global has been the region's leading business intelligence and marketing solution provider since 2000. Our business expertise is diversified across global projects tracking, events management, industry debates, digital and multimedia production, exhibition stand design and industry specific publishing. With offices in 9 countries around the world, we believe that local presence is local knowledge.
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Customer Service Manager One EducationAED 93
AED 1,983Duration: Upto 3 Hours -
Customer Service Level 2 Adams AcademyAED 107
AED 1,065Duration: Upto 33 Hours
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