Branch Manager Operation

Please find the JD.Job Purpose - Manage West Zone Branch MR operations team and ensure that they follow the process laid down with the primary focus on On Boarding of new membersMember InteractionsSales LoginMAF to be sent to vendorHeart to Heart initiativesMember retentionReduce xln inflowTrain the team and Sales staff on key parametersImprove member CAPS and CES scoresImprove HFRP leads and conversionsBetter communication skillsImprove team moraleFollow TMW practices across branchesEncourage team to participate and submit Kaizens for continual improvementsHandle escalations if the Team Member is not able to manage the memberReduce dormancy and increase the eligible baseEnsure all members of west zone moves to website and mobile appNeed to meet member face to faceEstablish connect with member who have not holidayed and get them holiday.Accompany team member for field visitsJob Specification:Educational Qualification - Graduation with rich experience in customer servicesExperience Required - 3 to 7 years of ExperienceKnowledge and Skills required - Product and Process KnowledgeExcellent knowledge on the CRM packagePersuasive, Negotiating and Influencing SkillsPatience and Good Listening SkillsProactive approachExcellent Interpersonal SkillsAnalyticsStrong Conceptualization SkillsDecision Making SkillsTeam ManagementPeople ManagementExcellent Communication SkillsGood knowledge of ExcelField visit exposure requiredMember facing front .Please share the CV- suhel.nair763@mahindraholidays.com PRB