Senior Business Analyst

Company Description Flutterflow Devs is a leading Flutterflow development company based in Jaipur. We specialize in developing Flutterflow apps for iOS, Android, and the web, providing cost-effective and efficient solutions. We are certified Flutterflow experts and consultants and the first official partner agency of Rowy.io. Our focus is on building performance-centric, secure, and scalable web and apps.Role Description (Jaipur on-site role)This is a full-time on-site role for a Senior Business Analyst at Flutterflow Devs in Jaipur. The Senior Business Analyst specializing in post-sales plays a crucial role in ensuring the successful deployment of software solutions to customers. They act as the bridge between the software development team and the end-users and enhancement of products to meet customer needs. This position is integral to the organization's ability to deliver high-quality, customer-centric solutions and drive customer satisfaction. The Senior Business Analyst will also be involved in analyzing business processes and proposing improvements.Key responsibilitiesCollaborate with stakeholders to understand post-sales business processes and requirements.Evaluate customer needs and translate them into detailed software requirements.Work closely with developers to ensure the successful implementation of post-sales software solutions.Conduct user acceptance testing and gather feedback for iterative improvements.Participate in post-sales project planning and contribute to timeline and resource estimations.Contribute to the continuous improvement of post-sales software solutions based on market feedback.Collaborate with cross-functional teams to drive post-sales software enhancements and new feature development.Stay updated on industry trends and best practices in post-sales software solutions.Participate in internal and external meetings to represent the post-sales software perspective.Support the sales team with post-sales technical inquiries and demonstrations.Contribute to the development of post-sales support strategies and initiatives.QualificationsBachelor's degree in Computer Science, Information Technology, Business, or related field.At least 3 years of industry experience.Experience in analyzing and improving business processes.Ability to gather and document business requirements.Strong analytical and problem-solving skills to address post-sales software challenges.Excellent communication and interpersonal abilities to collaborate with diverse stakeholders.Experience in conducting user acceptance testing and gathering user feedback.Familiarity with post-sales support tools and systems.Ability to prioritize and manage multiple post-sales projects simultaneously.Understanding of software development methodologies and processes.Knowledge of post-sales customer engagement and support best practices.Detail-oriented mindset with a focus on delivering high-quality post-sales solutions.Proven track record of customer-centric outlook and delivering exceptional post-sales support.Ability to adapt to dynamic post-sales requirements and pivot strategies accordingly.Certifications in business analysis or relevant fields are a plus. PRB