Reservations Ticketing Consultant
Job details
Company DescriptionEstablished in 1992, Odyssey Tours & Travels is a leading IATA accredited travel agency based in Pune. We provide a wide range of travel services including international and domestic air tickets, hotel reservations, customised holidays, passport and visa services, and overseas travel insurance. We are members of Uniglobe, the World's Largest Single Brand Travel Franchise Network with a presence in over 750 locations in more than 35 countries across the Americas, Europe, Asia/Pacific, Africa and the Middle East.Role DescriptionThis is a full-time on-site role for an India (Domestic) Reservations Ticketing Consultant located in Pune. As a Reservations Ticketing Consultant, you will be responsible for:® Handling customer enquiries and flight ticket reservations including issuance of tickets and boarding passes® Understanding customer's travel requirements and provide them the requisite information on flight schedules, fares and connections as per the company's service level response commitment® Managing the client's expectations and deliverables effectively in a timely manner and handling customer complaints ® Booking client's meal and seat preference and assisting clients with ancillary bookings (excess baggage, extra leg room seats etc), web check-in and take care of special needs (wheelchair, airport assistance etc)® Assisting customers throughout the journey as required and handle changes, disruptions that may arise during travel® Processing ticket cancellations and refunds® Following up with clients for payments for flight tickets issued® Maintaining a good rapport with the airline sales & operations staffQualificationsTicket Sales and Reservations skills (Previous experience in ticketing and reservation systems is beneficial)Excellent communication and customer service skillsAttention to detail and strong organizational skillsA diploma in travel & tourism or IATA is preferredFluency in multiple languages is a plusEnergetic, confident and Result orientedProcess driven and systematicPlanning & Organizing skillsAbility to work in a high growth environment PRB
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