Senior Collections Analyst (9 Month Contract) - Internal Applicants Only
Job details
Senior Collections Analyst (9 Month Contract) - Internal Applicants OnlySenior Collections Specialist 9-month contract- Position OverviewThe Senior Collections Specialist position is accountable for assisting the Manager with identifying and mitigating risks both debtor/client related, assisting with escalations such as: surety bonds/ insurance claims and shipper/receiver. In addition, the senior is also accountable to support with the new hire training and in the moment coaching and support for team members. The senior may be assigned to specialty client and/or debtor accounts as needed.This Role will be successful if:Defined department goals and activity metrics are met
Risks related to debtors/clients are identified and mitigated
New employees/hires feel supported in training
Escalations are managed appropriately
To achieve those goals the Senior Accounts Collections Specialist will:Act as point of escalation for team questions and for client/debtor escalations
Provide in the moment coaching and support to team members
Assist with training of new hires
Ensure daily tasks are completed accurately and on time
Act with other departments to resolve problems
Support manager with miscellaneous tasks and assignments
Spot trends and opportunities to improve team performance
Additional items to be added as time permits
Oversight Activities/Specific DutiesPoint of escalation for team questions and for client/debtor escalations
Assist in Escalations such as: surety bonds/insurance claims/ shipper receiver
Providing customer service regarding collection issues, process, and review account adjustments, resolve client discrepancies and short payments.
Enlist the efforts of management when necessary to accelerate the collection process.
Establish and maintain effective and cooperative working relationships with Account Managers/ clients/debtors
Weekly and monthly reporting to manager
Participate in team planned meetings
Oversee specialty accounts and relationships
Provide excellent & considerate customer service
Requirements:You must have at least 6 months experience with eCapital, preferably in the Collections
This role requires full time presence in the Orillia, Canada office
Only top 3 candidates will be selected for an interview#J-18808-Ljbffr Finance
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