2ndline IT Support Technician (WAN/LAN/Observium/netflow tools)

Overview:The successful candidate will manage both LAN and WAN networks, conduct research on the latest networking trends, and resolve system issues.Key Responsibilities:- Manage and configure the WAN and LAN networks to maintain a high-availability infrastructure.- Conduct timely remote infrastructure support and troubleshooting to meet SLAs.- Perform system improvements for optimal service delivery.- Administer IP addresses and maintain infrastructure security measures like access control, backups, and firewalls.- Oversee regular maintenance and upgrading of infrastructure at our offices and data centres, including cloud services.- Assist in research and design for data centre consolidations, cloud services, disaster recovery, and business continuity connectivity.- Coordinate with IT support teams and provide assistance when necessary.- Generate reports concerning infrastructure health, monitoring, and alerting.- Liaise with vendors, managers, and third-party partners.- Oversee telecommunications and maintain strong relationships with customers and other professionals. Other Requirements:- Willingness to assist Network Administrators with cross-functional tasks.- Comfortable with occasional night-time driving and working.- Proficient at liaising professionally with third-party service providers.- Familiar with UPS operational checks and maintenance regime requirements according to SLAs. Essential Qualifications and Experience:- Matric- A+ Certificate- N+ Certificate- Linux- 3 years' experience in a similar role- Network, desktop support, and hardware maintenance experience. Desirable Qualifications and Experience:- CCNA, Security+, LPIC 1, MCSE- Experience with DHCP, DNS, SMTP, Firewalls, VPN Solutions, and Active Directory.- Familiarity with networking fundamentals and protocols. Skills:- Excellent listening and communication skills- Good interpersonal and organisational skills- Solid problem-solving abilities- Knowledge of monitoring tools like Observium and NetflowIf you are passionate about IT support, have strong technical skills, and enjoy working in a dynamic environment, we would love to hear from you!