Tour Guide

Responsibilities:Welcome and greet customers to the tourInform customers about the itinerary for each tourConduct guided tours, providing visitors with detailed and accurate information about the history, culture, and significance of these locationsCommunicate effectively with visitors, answering questions, providing recommendations, and addressing any concerns they may have during the tourEnsure the safety and well-being of the tour group throughout the duration of the tour, providing clear instructions and guidelines to ensure a smooth and enjoyable experienceProvide exceptional customer service, going above and beyond to exceed visitor expectations and create a positive and memorable experience for all participantsMaintain a professional and friendly demeanor at all times, representing the company in a positive light and promoting a welcoming and inclusive environmentHandle any unexpected situations or disruptions during the tour, such as inclement weather, equipment malfunctions, or visitor emergencies, with calmness and professionalismCollaborate with support staff and management to ensure efficient operations and seamless coordination of tours and activitiesRequirements:Relevant tertiary qualification as a Cultural GuideProven experience as a tour guide or in a related customer service-oriented roleFluent in Afrikaans and EnglishValid first aid certificateAbility to stand and walk for extended periodsExcellent verbal communication skills, with the ability to engage and captivate audiences of varying sizes and backgrounds.Strong interpersonal skills, enabling the tour guide to build rapport and connect with visitors from different cultures and age groupsOutstanding organizational and time management skillsProblem-solving skills to address unexpected situations or challenges that may arise during a tour and find suitable solutionsFlexibility and adaptability to accommodate the varying needs and preferences of visitors, adjusting the tour content or pace as required