Team Leader - Short Term and Life Claims

ResponsibilitiesManaging the team:-Lead, mentor, and motivate a team of claims professionals handling short-term and life insurance claims.-Provide ongoing coaching, feedback, and performance evaluations to team members to ensure high performance and professional development.-Foster a collaborative and supportive team environment conducive to achieving departmental goals and objectives.Claims management:-Oversee the end-to-end claims process for both short-term and life insurance claims, ensuring adherence to company policies, procedures, and regulatory requirements.-Review and approve complex or escalated claims, providing guidance and assistance to team members as needed.-Monitor claims metrics and performance indicators to identify trends, address issues, and implement process improvements to enhance efficiency and client satisfaction.Customer Service Excellence:-Champion a client-centric approach to claims management, prioritising prompt and empathetic resolution of client inquiries and concerns.-Collaborate with other departments, such as Client Services and Underwriting, to streamline processes and enhance the overall client experience.-Address escalated client complaints or inquiries in a timely and professional manner, striving to exceed client expectations and uphold the company's reputation for excellence.Training and Development:- Facilitate cross-training opportunities to promote versatility and proficiency across different types of claims.Quality Assurance and Compliance:- Conduct regular audits and quality reviews of claims files to ensure accuracy, consistency, and compliance with company standards and regulatory requirements.- Identify areas for improvement and implement corrective actions or process enhancements to mitigate risks and strengthen controls.- Collaborate with the Compliance and Legal department to address regulatory inquiries, audits, or investigations related to claims management.