Customer Service Manager
Job details
Position: Customer Service ManagerLocation: Brantford, ONSalary: $95,000 - $105,000Overview:A leading organization in the low-rise builder industry, situated in Brantford, is actively seeking a proficient Customer Service Manager to join its dynamic team. This position offers a competitive salary range of $95,000 - $105,000, with additional perks and benefits.Why Join?- Company Culture: Immerse yourself in a vibrant company culture renowned for its dedication to customer satisfaction and excellence in project delivery.- Career Growth: Seize the opportunity to advance your career in a leadership role, overseeing customer service operations in a dynamic and growing environment.- Compensation Package: Enjoy a competitive salary range of $95,000 - $105,000, complemented by comprehensive benefits.- Growth Opportunities: Engage in continuous learning and professional development while contributing to the success of low-rise construction projects.Responsibilities:- Manage and oversee customer service operations, ensuring prompt and effective resolution of customer inquiries, issues, and complaints.- Collaborate closely with the project management team to address customer concerns and ensure project success.- Lead a dedicated customer service team, providing guidance and support to ensure exceptional service delivery.- Develop and implement strategies to enhance customer satisfaction and retention.Skills and Experience:- Construction Industry Knowledge: Demonstrated experience in customer service management within the low-rise construction sector.- Leadership Skills: Proven ability to lead and motivate a team to achieve customer service goals.- Communication: Excellent communication and interpersonal skills, with the ability to effectively liaise with customers, internal teams, and stakeholders.- Experience: Minimum of 5+ years in a customer service management role within the construction industry.- Education: Post-secondary degree/diploma in business, construction management, or a related field.Extra Consideration will be given to those who have experience with: Customer Service Management, Low-Rise Construction, Project Management, Construction Industry, Residential Construction, Customer Satisfaction, Conflict Resolution, Leadership. Construction
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