Payments Councilor

Day-to-Day The Back Office Operations Analyst/Payments Councilor (Payments/PAPP/ROT) is responsible for examining and completing requests regarding changes in payment(s) and/or term(s) for borrowers with student loans. This person will be working within the RBC portfolio supporting Quebec clients. The role entails using both internal tools and access to the loan servicing system to update repayment schedules as requested by the borrower or required under the repayment guidelines. This will be a 12 month contract (with possible extensions) on-site 5 days/week in Mississauga.Must-haves * High School Diploma required. * Ability to obtain a security clearance via PGS standards (min. 5 year residency in Canada without long-term travel)* High attention to detail is required to ensure schedules are updated accurately and/or to identify discrepancies to the current loan schedule(s) * Excellent keyboarding skills, with the ability to successful maintain high quality standards. * Advance Windows and MS Office skills with the ability to navigate through multiple windows while maintaining high accuracy and quality. * Excellent communication skills (verbal/written/interpretation). * Demonstrated ability to exercise appropriate analytical and judgment skills when dealing with moderate to complex procedures and situations * Excellent time management skills, with the ability to adapt to an ever-changing environment. * Basic to intermediate mathematical skills would be preferred. Must be flexible between 7:00 am and 5:00 pm, Monday through Friday.Plusses French Compensation:$17.50/hr to $19/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as short-term and long-term disability, life insurance and AD&D. Employees will also have access to a registered retirement savings account with employer matching. Employees in this role are also entitled to sick leave and/or other paid time off as provided by applicable law. If you are interested in this assignment and operate as an independent contractor, please reach out to us for more details. Financial Services