Software Asset Manager | Wellington
Job details
Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. The Nuts and Bolts We have over 6,500 people across our global offices, and generate an annual revenue of over $1.49 billion, this makes us one of Australasia's largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability. About the Opportunity You will be joining a fantastic team in our Internal Group Technology organisation who work collaboratively across teams and locations. It is a chance to be part of a group with strong people, customers, and delivery focus. We’re looking for a proactive, enthusiastic team member interested in being part of a larger group delivering high-quality ITAM solutions to Datacom, aligning the business needs and expectations with the Datacom Stakeholders. This role is ideal for someone experienced in Software Asset Management who is looking for a challenging new opportunity that will provide variety to their career. What You’ll Bring You will bring experience in high-volume ticket management using ITSM tools focusing on adherence to documented procedures and achievement of SLAs. Experience with Software Asset Management technologies from Flexera Software, Snow Software, Service Now, or similar will be highly valued. You will have knowledge of key Software Asset Management concepts and processes, plus an awareness of software license metrics, as you will be undertaking a range of exciting activities relating to software license management, software request management, license reclamation, software contract management, and renewal management. You will be responsible for delivering the key aspects of SAM service for Datacom. What You’ll Do In this role you will work collaboratively with The ITAM team, the Internal Group Technology and our client- The users of Datacom. Essentially, the Software Asset Management Analyst will:
- Management of the Software Request resolver group in the ITSM technology.
- Maintain the Software Asset Register, and all supporting Proof of Entitlement and Contract evidence, in collaboration with the Software Asset Manager, the customer, application owners, procurement/finance, and contract stakeholders.
- Allocate licences to users and devices in the SAM technology resulting from approved Software Requests.
- Apply the software License Reclamation Policy to software inventory.
- Support technical teams to install software through the supply of media and keys.
- Respond to, or escalate, licensing queries from stakeholders.
- Maintain the Software Renewal calendar.
- Deliver, or support the delivery of, Effective License Position and Software Utilisation reports in accordance with the documented reporting schedule.
- Identify and report compliance issues and risks.
- Supply license entitlement and software inventory data to support operations activities.
- Deliver all agreed scheduled reports to other ITSM and ITAM stakeholders.
- Adhere to the SAM Processes, Policies, and Procedures documented. Identify non-adherence and escalate for review.
- Provide quality customer service.
- Utilise Flexera One, Activate and Cherwell.
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