Job details
About the role The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support. Basic Qualifications
Preferred Qualifications
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Notice (8): Use of undefined constant border - assumed 'border' [APP/View/Jobs/externalview.ctp, line 206]Code Context'title'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
'alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
border=>"0"
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'https://jobs.laimoon.com/', 'themeUrl' => 'https://jobs.laimoon.com/', 'siteUrl' => 'https://jobs.laimoon.com/', 'staticUrl' => 'https://cdn.laimoon.com/jobs/', 'langCode' => 'en', 'pageScripts' => array( (int) 0 => 'page_script' ), 'pageName' => 'externalview', 'courseUrl' => 'https://courses.laimoon.com/', 'onlineCourses' => array( (int) 0 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ), (int) 1 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ) ), 'job' => array( 'Job' => array( 'id' => '43135153', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Support Representative - Rides - German speaker.', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> About the role <p></p> The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support. <p></p><b> Basic Qualifications </b><ul><li> Fluent in German </li><li> Good knowledge of English (written and spoken). </li><li> Currently living in Lisbon or willing to move. </li><li> Availability to work in rotating shifts from Monday to Sunday (crucial). </li><li> Outstanding reading comprehension and writing skills. 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If you are someone interested in content writing then you should not miss the chance to learn from this comprehensive professional course.<br /> <br /> Providing excellent customer service can help your business to succeed and this Level 2 Certificate in <strong>Call Centre & Customer Service Beginner</strong> will explain to you the concepts of customer service. New strategies have been formulated in this course to help improve the role of your business’ customer services.<br /> <br /> <strong>Course Highlights</strong> <ul> <li>The price is for the Call Centre & Customer Service Beginner course including the final exam – no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> <strong>Call Centre & Customer Service Beginner</strong> has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br /> <br /> This valuable <strong>Call Centre & Customer Service Beginner</strong> course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Level 2 Certificate in Call Centre & Customer Service Beginner is for you.<br /> <br /> <strong>Call Centre & Customer Service Beginner </strong>is a very comprehensive course. We’ve broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the Call Centre & Customer Service Beginner course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> <br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br /> <br /> Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br /> <br /> So, why not improve your chances of gaining professional skills and better earning potential.<br /> <br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>Call Centre & Customer Service Beginner Course</strong> <ul> <li>Module One – Getting Started</li> <li>Module Two – The Basics (I)</li> <li>Module Three – The Basics (II)</li> <li>Module Four – Phone Etiquette</li> <li>Moule Five – Tools</li> <li>Module Six – Speaking Like a Star</li> <li>Module Seven – Types of Questions</li> <li>Module Eight – Benchmarking</li> <li>Module Nine – Goal Setting</li> <li>Module Ten – Key Steps</li> <li>Module Eleven – Closing</li> <li>Module Twelve – Wrapping Up</li> </ul> <strong>Activities</strong> <ul> <li>Call Centre & Customer Service Training Course- Activities</li> </ul> <strong>Recommended Reading</strong> <ul> <li>Recommended Reading: Call Centre & Customer Service Beginner</li> </ul> <strong>Assessment and Certification</strong><br /> <br /> At the end of the <strong>Call Centre & Customer Service Beginner </strong>course, you will be required to sit an online multiple-choice test. 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At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support. <p></p><b> Basic Qualifications </b><ul><li> Fluent in German </li><li> Good knowledge of English (written and spoken). </li><li> Currently living in Lisbon or willing to move. </li><li> Availability to work in rotating shifts from Monday to Sunday (crucial). </li><li> Outstanding reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues. </li><li> Passion for helping others and creating support experiences that exceed users' expectations. </li><li> Ability to troubleshoot problems and find speedy resolutions. </li><li> Skilled at handling multiple issues at once to efficiently solve a large number of inquiries. </li><li> Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users. </li><li> You're an Uber Advocate -- you care deeply about the product and getting others excited to use Uber. </li></ul><b> Preferred Qualifications </b><ul><li> 1 year experience in Customer Support role (plus)! </li><li> Bachelor's degree or college experience preferred, but not mandatory. </li><li> Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments preferred but not mandatory. What the Candidate Will Do </li><li> Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone </li><li> Ensure low to medium complexity customer issues are resolved using procedures </li><li> Ensure high customer satisfaction and demonstrate empathy while solving customer concerns </li><li> May perform root cause analysis and present findings </li><li> Work on a line of business which has low ambiguity, is stable, with well documented procedures </li></ul></b>', 'course_qualifications' => null, 'global_location_id' => '174', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '17335', 'company_name' => 'Uber', 'external_apply_url' => 'https://pt.jooble.org/external/-3851515240111308796?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_pt&extra_ars_request_id=83ee1b7690977ad5b1be03c86d4ebce6', 'external_short_url' => '3851515240111308796', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-04-21 03:07:02', 'published' => '2024-04-21 03:07:02', 'closed_time' => null, 'updated' => '2024-04-21 03:07:02', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '174', 'display_name' => 'Portugal', 'name_ar' => null, 'country_id' => '175', 'Country' => array( 'name' => 'Portugal', 'id' => '175', 'slug' => 'portugal', 'code' => 'PT' ) ), 'Company' => array( 'id' => '17335', 'name' => 'Uber', 'website' => 'http://www.uber.com', 'verified' => '0', 'photo' => 'Uber_fafb9fb0-38b2-11ea-aa32-8d4a05b06bc1.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ) $jobsList = array() $courses = array() $promotedCourses = array() $referer = '/' $urlKeyword = 'Customer ' $profile = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '12299', 'contributedJobCount' => '24', 'courseCount' => null ) $askLogin = true $jobLinkTitle = 'Customer ' $renderSchema = 'yes' $title_for_layout = 'Customer Support Representative - Rides - German speaker. jobs in Uber in Portugal.' $page_description = 'Apply to Customer Support Representative - Rides - German speaker. jobs in Uber in Portugal.Find similar vacancies, jobs and salary information in Portugal.' $locationForTitle = 'Portugal' $currentJobCity = array( 'id' => '174', 'display_name' => 'Portugal', 'name_ar' => null, 'country_id' => '175', 'Country' => array( 'name' => 'Portugal', 'id' => '175', 'slug' => 'portugal', 'code' => 'PT' ) ) $jobCompanyPage = array( 'CompanyPage' => array( 'id' => '524', 'title' => 'Uber', 'slug' => 'uber', 'summary' => '<p> Uber is a Series E venture-funded startup headquartered in San Francisco, California. 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Hiring company
Uber
-
Customer Service Skills Course LineAED 88
AED 1,322Duration: Upto 3 Hours -
Call Centre & Customer Service Beginner Alpha AcademyAED 92
AED 1,028Duration: Upto 8 Hours
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