Installation and Support Technician (IT) (POS)

Responsibilities:

• Conduct on-site installations of point-of-sale systems for clients, ensuring hardware and software are set up accurately and efficiently.
• Provide comprehensive training to clients on the use of our point-of-sale systems, ensuring they are equipped to maximize functionality and efficiency.
• Troubleshoot technical issues remotely or on-site, diagnosing problems and implementing timely solutions to minimize downtime.
• Collaborate closely with cross-functional teams, including sales, installations, setup, and customer support, to address client needs and escalate issues as necessary.
• Maintain accurate records of installations, configurations, and support activities, ensuring documentation is up to- date and accessible.
• Proactively identify opportunities for process improvements and product enhancements based on client feedback and industry trends.

• High school diploma or equivalent; A+ and N+ preferred
• Previous experience in technical support, installation, or maintenance, preferably within the point -of-sale or retail technology industry.
• Proficiency in troubleshooting hardware and software issues, with a strong understanding of networking principles.
• Excellent communication skills, with the ability to effectively explain technical concepts to non-technical users.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.
• Proven track record of delivering high-quality customer service and building positive client relationships.
• Flexibility to travel to client sites as needed and work occasional evenings or weekends.

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including access to online mental health platform, medical aid assistance, funeral plan, and paid time off.
• Opportunities for professional development and career advancement.
• Collaborative and inclusive work environment with a focus on innovation and continuous improvement.

• PE to Plettenberg Bay
• PE to Port Alfred
• PE to Graaff Reineit

• Basic
• Care Allowance
• Advertising allowance
• Medical Aid (50/50)
• Commission
• Standby / Call Out Commissions
• Fleet card
• Laptop
• Networking tools
• Cell phone