Customer Service Representative

Come and join our Mapei team. We will take care of you:

Work-family balanceGroup insurance & Pension plan with company contributionsEmployee Assistance ProgramYears of Service Recognition ProgramReferral program (because there is no one better than you to make the company known)Sick daysSocial activitiesEmployee discount to build your future

Under the responsibility of the Director of Sales - Western Canada, the position holder follows up on all customers' requests.

Main tasks and responsibilities of the position:

Answers customer calls and inquiries;

Takes the customers' orders and enters the data on AS400 or Webgate;

Calls/Emails customers to confirm orders and the delivery dates according to the production plan and customer needs;

Submits the special requests or particular specifications to the Purchasing Manager

Works in cooperation with the Shipping department in order to get and give accurate information on the deliveries

Matches the purchase orders, the bills of lading and the invoices

Issues the correct charge code on transportation invoices and does the re-invoicing, if necessary

Notes the complaints from customers, distributes the information to the people concerned and does a follow-up on the answers with these customers

Issues credits and returns based on investigation, preparing paperwork for processing

Communicates with the Director of Sales, Business Development Managers, Warehouse manager and Customers relative to stock availability and possible substitutions

Customer complaints from external customers, does all the associated clerical work

Overseas and applies order entry and verification of pricing programs

Coordinates activities follow up with other employees at the plant to meet schedules

Any other related tasks.

Requirements:

High School Degree and 3 years of experience in a similar position

Very good spoken and written English

Proficient with Outlook and AS400 (an asset)

Very good mathematical aptitudes

Good knowledge of MAPEI products, Windows environment, and quality standards

Adaptation capacity

Curtesy and discernment

Can learn rapidly

Can work under pressure

Personal integrity

Interpersonal relationship

Detailed (rigorous)