Job details
About the role The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support. Basic Qualifications
Preferred Qualifications
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Notice (8): Use of undefined constant border - assumed 'border' [APP/View/Jobs/externalview.ctp, line 206]Code Context'title'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company','alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',border=>"0"$viewFile = '/var/www/html/laimoon/View/Jobs/externalview.ctp' $dataForView = array( 'uaPopup' => '', 'Urls' => array( 'providers' => 'https://providers.laimoon.com', 'recruiters' => 'https://partners.laimoon.com', 'canonical' => 'https://jobs.laimoon.com', 'courses' => 'https://courses.laimoon.com', '7days' => 'http://courses.7daysindubai.com', 'careers' => 'http://careers.7daysindubai.com', 'careerguide' => 'https://laimoon.com', 'jobs' => 'https://jobs.laimoon.com', 'cms' => 'http://cms.laimoon.com', 'profiles' => 'https://profiles.laimoon.com' ), 'availLocations' => array( 'uae' => array( 'name' => 'UAE', 'country_id' => '2', 'country_code' => 'ae', 'slug' => 'uae', 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=> true, 'profileInfo' => array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '12299', 'contributedJobCount' => '24', 'courseCount' => null ), 'environment' => 'production', 'langUrlPrefix' => '', 'langUrl' => 'https://jobs.laimoon.com/', 'themeUrl' => 'https://jobs.laimoon.com/', 'siteUrl' => 'https://jobs.laimoon.com/', 'staticUrl' => 'https://cdn.laimoon.com/jobs/', 'langCode' => 'en', 'pageScripts' => array( (int) 0 => 'page_script' ), 'pageName' => 'externalview', 'courseUrl' => 'https://courses.laimoon.com/', 'onlineCourses' => array( (int) 0 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ), (int) 1 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 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At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support. <p></p><b> Basic Qualifications </b><ul><li> Fluent in German </li><li> Good knowledge of English (written and spoken). </li><li> Currently living in Lisbon or willing to move. </li><li> Availability to work in rotating shifts from Monday to Sunday (crucial). </li><li> Outstanding reading comprehension and writing skills. 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If you're an individual looking to excel within this field then a Certificate in Customer Service Skills Training is for you.<br /> <br /> <strong>Certificate in Customer Service Skills </strong>is a very comprehensive course. We've broken down this customer service course into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the Certificate in Customer Service Skills course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> <br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. 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You will only be able to provide the best customer service if you have the right skills and knowledge in communication and effective management.<br /> <br /> The knowledge and skills you could learn from this <strong>Certificate in Customer Service Skills</strong> will help you strategize to succeed as a customer service provider. This will result in having good relationships with your customers who are essential to make your business grow and develop.<br /> <br /> <strong>Course Highlights</strong> <ul> <li>The price is for the whole course including the final exam - no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> <strong>Certificate in Customer Service Skills</strong> has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br /> <br /> This valuable <strong>Certificate in Customer Service Skills</strong> course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then a Certificate in Customer Service Skills Training is for you.<br /> <br /> <strong>Certificate in Customer Service Skills </strong>is a very comprehensive course. We've broken down this customer service course into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the Certificate in Customer Service Skills course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> <br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br /> <br /> Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br /> <br /> So, why not improve your chances of gaining professional skills and better earning potential.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>Customer Service</strong> <ul> <li>Introduction To Customer Service</li> <li>The Power of Positive Thinking in Customer Service</li> <li>Types of Difficult Customers and How to Help them</li> <li>How to Deal with Difficult Customers</li> <li>Conclusion</li> </ul> <strong>Customer Service Basics</strong> <ul> <li>Customer Service and Retention Templates</li> <li>Customer Service & Retention Checklist</li> <li>Customer Service Checklist</li> </ul> <strong>Customer Service Skills</strong> <ul> <li>First Lesson</li> <li>Second Lesson</li> <li>Third Lesson</li> <li>Fourth Lesson</li> <li>Fifth Lesson</li> </ul> <strong>Microsoft Word</strong> <ul> <li>Module One - Getting Started</li> <li>Module Two - Opening</li> <li>Module Three - Working with the Interface</li> <li>Module Four - Your First Document</li> <li>Module Five - Basic Editing Tasks</li> <li>Module Six - Basic Formatting Tasks</li> <li>Module Seven - Formatting Paragraphs</li> <li>Module Eight - Advanced Formatting Tasks</li> <li>Module Nine - Working with Styles</li> <li>Module Ten - Formatting the Page</li> <li>Module Eleven - Sharing Your Document</li> <li>Module Twelve - Wrapping Up</li> </ul> <strong>Microsoft Excel</strong> <ul> <li>Module One - Getting Started</li> <li>Module Two - Opening Excel</li> <li>Module Three - Working with the Interface</li> <li>Module Four - Your First Worksheet</li> <li>Module Five - Viewing Excel Data</li> <li>Module Six - Building Formulas</li> <li>Module Seven - Using Excel Functions</li> <li>Module Eight - Using Quick Analysis</li> <li>Module Nine - Formatting Your Data</li> <li>Module Ten - Using Styles, Themes, and Effects</li> <li>Module Eleven - Printing and Sharing Your Workbook</li> <li>Module Twelve - Wrapping Up</li> </ul> <strong>Assessment and Certification</strong><br /> <br /> At the end of the <strong>Certificate in Customer Service Skills </strong>course, you will be required to sit an online multiple-choice test. 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Do you carry out telemarketing? Perhaps you are required to make other types of calls on behalf of a charity or political organisation? Maybe you are interested in working within this field?<br /> <br /> Well-trained call centre staff are at the heart of any operation. For many customers or potential customers, call centre staff are their only contact with an organisation. If that contact is positive, courteous, helpful, and professional then it is of immense benefit to the organisation. It is an important aspect of business as it will build a positive reputation and will attract repeat ;<br /> Call centre employees who know how to handle the diverse situations they are faced with, using skill and professionalism, are an asset to any ; The employee themselves will also benefit as they will be more employable and could get performance bonuses.<br /> <br /> As a leading UK training provider, Global Edulink understands what it takes to shine in this arena and as such, have formulated a course aimed at equipping you with the skills and confidence to undertake these responsibilities, such as answering questions proficiently, overcoming objections and ultimately, to excel in every aspect of your role.<br /> <br /> In addition, you will be taught the importance of corporate social responsibility strategies which encourage companies to make a positive impact on the environment and their stakeholders (which include consumers, employees, communities, investors, and others). You will also come to understand how to develop your professionalism, how customers behave and what they expect, and techniques for more effective communication with customers, all while maintaining a positive attitude.<br /> <br /> By studying this course you will gain practical skills and confidence to improve the value of your sales or customer service team which subsequently contributes to the growth and success of your workplace.<br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> 1. The Powerful Choice of CSR<br /> 2. How to Gain the Professional Edge<br /> 3. All Important Customers<br /> 4. Building Your Customer Handling Skills<br /> 5. Building Your Customer Handling Skills (cont.)<br /> 6. 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At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support. <p></p><b> Basic Qualifications </b><ul><li> Fluent in German </li><li> Good knowledge of English (written and spoken). </li><li> Currently living in Lisbon or willing to move. </li><li> Availability to work in rotating shifts from Monday to Sunday (crucial). </li><li> Outstanding reading comprehension and writing skills. 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Customer Support Representative - Rides - German speaker. at Uber. Please apply or share https://jobs.laimoon.com/jobs/externalview/43109410' $emailText = 'Hiring now! Customer Support Representative - Rides - German speaker. at Uber. 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Hiring company
Uber
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