Job details
About the Role The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do
Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment Comfortable operating in multiple modalities French proficiency is required Fluent in English Bonus points B2B experience is nice to have
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'alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
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null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. 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The Customer Service Training & Management basically contains greeting the customer with correct body language, keeping eye contact, ask a question to understand the customer’s need or desire, response with value and positive language, avoid meaningless talk while dealing with angry customers and the most importantly adopting correct tone of voice.<br /> <br /> <strong>Why Should You Choose Customer Service Training & Management</strong><br /> <br /> Properly curated course with comprehensive syllabus<br /> 1 year accessibility to the course<br /> Full-time tutor support on working days (Monday – Friday)<br /> Efficient exam system, assessment and instant results<br /> Free e-Certificate<br /> Instant certificate validation facility<br /> Internationally recognised accredited qualification<br /> Access to the course content on mobile, tablet or desktop from anywhere anytime<br /> Eligible for **NUS Extra** card which gives you 1000’s of discounts from biggest companies.<br /> <br /> <strong>COURSE CURRICULUM</strong> <ul> <li>Understanding Customer Service</li> <li>Identifying Customer Expectations</li> <li>Providing Excellent Customer Service</li> <li>Focusing on the Customer</li> <li>Customer Service and the Telephone</li> <li>Handling Complaints</li> <li>Enduring Stress</li> <li>Understanding Leadership</li> <li>Six Critical Elements</li> <li>Five Practices of Leadership</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Manager Customer Service,Customer Service Manager,Customer Service Engineer', 'eligibility' => null, 'school' => 'Adams Academy', 'keywords' => null, 'location' => 'Online', 'duration' => 'Upto 3 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '90% off through Laimoon!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '143516', 'seeder_id' => '43', 'edited_seeder_id' => '43', 'edited_client_id' => null, 'title' => 'Advanced Diploma in Customer Service', 'external_link' => 'https://www.janets.org.uk/course/advanced-diploma-in-customer-service/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => null, 'next_session' => null, 'schedules' => null, 'duration' => 'Upto 4 Weeks', 'base_duration' => '0', 'timing' => 'Flexible', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Janets', 'logo' => null, 'certificate_diploma' => 'yes', 'image' => null, 'brochure_url' => null, 'video' => null, 'cost' => null, 'price' => '8', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '10', 'nondiscounted_base_price' => null, 'currency' => 'GBP', 'discount' => null, 'free_trial_text' => null, 'laimoon_offer' => '0', 'summary' => 'This Advanced Diploma in Customer Service course will teach you everything needs to succeed in this profession. 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Furthermore, learn the techniques to please the customer, and practice essential components of customer service to build a trustworthy relationship with the customers.<br /> <br /> <strong>Why choose this course</strong> <ul> <li>Earn an e-certificate upon successful completion.</li> <li>Accessible, informative modules taught by expert instructors</li> <li>Study in your own time, at your own pace, through your computer tablet or mobile device</li> <li>Benefit from instant feedback through mock exams and multiple-choice assessments</li> <li>Get 24/7 help or advice from our email and live chat teams</li> <li>Full Tutor Support on Weekdays</li> </ul> <strong>Course Design</strong><br /> <br /> The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.<br /> <br /> You are taught through a combination of <ul> <li>Video lessons</li> <li>Online study materials</li> <li>Mock exams</li> <li>Multiple-choice assessment</li> </ul> <strong>Certificate of Achievement<br /> <br /> Endorsed Certificate of Achievement from the Quality Licence Scheme</strong><br /> <br /> Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £;Please note that overseas students may be charged an additional £10 for postage.<br /> <br /> <strong>CPD Certificate of Achievement from Janets</strong><br /> <br /> Upon successful completion of the course, you will be able to obtain your course completion e-certificate. 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Improving your customer service skills can lead to excellent customer satisfaction, and also an enjoyable experience. In this course, learn to deal with the challenging customers and handle the tricky situation smoothly. Furthermore, learn the techniques to please the customer, and practice essential components of customer service to build a trustworthy relationship with the customers.<br /> <br /> <strong>Why choose this course</strong> <ul> <li>Earn an e-certificate upon successful completion.</li> <li>Accessible, informative modules taught by expert instructors</li> <li>Study in your own time, at your own pace, through your computer tablet or mobile device</li> <li>Benefit from instant feedback through mock exams and multiple-choice assessments</li> <li>Get 24/7 help or advice from our email and live chat teams</li> <li>Full Tutor Support on Weekdays</li> </ul> <strong>Course Design</strong><br /> <br /> The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.<br /> <br /> You are taught through a combination of <ul> <li>Video lessons</li> <li>Online study materials</li> <li>Mock exams</li> <li>Multiple-choice assessment</li> </ul> <strong>Certificate of Achievement<br /> <br /> Endorsed Certificate of Achievement from the Quality Licence Scheme</strong><br /> <br /> Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £;Please note that overseas students may be charged an additional £10 for postage.<br /> <br /> <strong>CPD Certificate of Achievement from Janets</strong><br /> <br /> Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £ and PDF Certificate at £<br /> <br /> <strong>Endorsement</strong><br /> <br /> This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.<br /> <br /> <strong>Method of Assessment</strong><br /> <br /> To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. 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At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! <p></p><b> What You Will Do </b><ul><li> Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone </li><li> Ensure low to medium-complexity customer issues are resolved using procedures </li><li> Ensure high customer satisfaction and demonstrate empathy while solving customer concerns </li><li> May perform root cause analysis and present findings </li><li> Work on a line of business that has low ambiguity, is stable, with well-documented procedures </li></ul><b> Basic Qualifications </b><p></p> At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment <p></p> Comfortable operating in multiple modalities <p></p> French proficiency is required <p></p> Fluent in English <p></p><b> Bonus points </b><p></p> B2B experience is nice to have <br></b>', 'course_qualifications' => null, 'global_location_id' => '174', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '17335', 'company_name' => 'Uber', 'external_apply_url' => 'https://pt.jooble.org/external/8025363099228622720?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_pt&extra_ars_request_id=0bb812f3a6fc31b7d57881c91c05a22a', 'external_short_url' => '8025363099228622720', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-04-20 03:30:57', 'published' => '2024-04-20 03:30:57', 'closed_time' => null, 'updated' => '2024-04-20 03:30:57', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '174', 'display_name' => 'Portugal', 'name_ar' => null, 'country_id' => '175', 'Country' => array( 'name' => 'Portugal', 'id' => '175', 'slug' => 'portugal', 'code' => 'PT' ) ), 'Company' => array( 'id' => '17335', 'name' => 'Uber', 'website' => 'http://www.uber.com', 'verified' => '0', 'photo' => 'Uber_fafb9fb0-38b2-11ea-aa32-8d4a05b06bc1.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ) $jobsList = array() $courses = array() $promotedCourses = array() $referer = '/' $urlKeyword = 'Customer ' $profile = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '12299', 'contributedJobCount' => '24', 'courseCount' => null ) $askLogin = true $jobLinkTitle = 'Customer ' $renderSchema = 'yes' $title_for_layout = 'Customer Support Representative - U4B - French Speaker. jobs in Uber in Portugal.' $page_description = 'Apply to Customer Support Representative - U4B - French Speaker. jobs in Uber in Portugal.Find similar vacancies, jobs and salary information in Portugal.' $locationForTitle = 'Portugal' $currentJobCity = array( 'id' => '174', 'display_name' => 'Portugal', 'name_ar' => null, 'country_id' => '175', 'Country' => array( 'name' => 'Portugal', 'id' => '175', 'slug' => 'portugal', 'code' => 'PT' ) ) $jobCompanyPage = array( 'CompanyPage' => array( 'id' => '524', 'title' => 'Uber', 'slug' => 'uber', 'summary' => '<p> Uber is a Series E venture-funded startup headquartered in San Francisco, California. 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By seamlessly connecting riders to drivers through our apps, they make cities more accessible, opening up more possibilities for riders and more business for drivers. 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Hiring company
Uber
-
Customer Service & Management Adams AcademyAED 95
AED 955Duration: Upto 3 Hours -
AED 37Duration: Upto 4 Weeks
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