Job details
About the Role The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do
Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment Comfortable operating in multiple modalities French proficiency is required Fluent in English Bonus points B2B experience is nice to have
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'alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
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null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> <b> About the Role </b> <p></p> The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. 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This course delves deep, blending principles of trust, effective communication, and state-of-the-art technology to turn challenges into rewarding experiences.<br /> <br /> <strong>Learning Outcomes</strong> <ul> <li>Grasp the intrinsic link between complaints and augmenting customer value.</li> <li>Cultivate robust relationships through rapport-building techniques.</li> <li>Demonstrate mastery in tailoring communication styles to diverse customer types.</li> <li>Implement customer-focused solutions for resolving complaints seamlessly.</li> <li>Utilise advanced technology and tools for proactive service recovery and enhanced customer care.</li> </ul> <strong>COURSE CURRICULUM</strong> <ul> <li>Module 01: Complaints & Customer Value</li> <li>Module 02: Building Rapport & Trust</li> <li>Module 03: Effective Communication</li> <li>Module 04: Handling Various Customer Types</li> <li>Module 05: Customer-Centric Complaint Resolution</li> <li>Module 06: Proactive Complaint Prevention and Service Recovery</li> <li>Module 07: Advanced Technology and Tools in Customer Care</li> </ul> <strong>Why choose this Complaints Handling for Customer Care: Best Practices course?</strong> <ul> <li>Unlimited access to the course for a lifetime.</li> <li>Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.</li> <li>Structured lesson planning in line with industry standards.</li> <li>Immerse yourself in innovative and captivating course materials and activities.</li> <li>Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.</li> <li>Flexibility to complete the Complaints Handling for Customer Care: Best Practices Course at your own pace, on your own schedule.</li> <li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li> </ul> <strong>Who is this Complaints Handling for Customer Care: Best Practices course for?</strong> <ul> <li>Customer service representatives aiming to elevate their problem-solving prowess.</li> <li>Managers overseeing customer care departments and seeking systemic improvements.</li> <li>Entrepreneurs wanting to instil a customer-centric culture within their startups.</li> <li>Complaints handling teams looking to optimise their approaches.</li> <li>Anyone passionate about transforming customer challenges into loyalty-building moments.</li> </ul> <strong>Certification</strong><br /> <br /> Upon course completion, a written assignment test is available. 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Customer Support Representative - U4B - French Speaker. at Uber. Please apply or share https://jobs.laimoon.com/jobs/externalview/43109361' $emailText = 'Hiring now! Customer Support Representative - U4B - French Speaker. at Uber. 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Hiring company
Uber
-
AED 180Duration: 1 To 2 Months
-
AED 89
AED 1,763Duration: Upto 2 Hours
Why are you reporting this job?
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https://pt.jooble.org/external/-7694243893379244046?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_pt&extra_ars_request_id=665273398107a9c37f092788413e0ba8