Branch Manager

This is a great opportunity for someone with your experience and background to play a critical role in our client company's success. MTCG & Associates Inc. is a retained search practice involved in the recruitment of top talent in key leadership roles for our clients.Our client has a commitment to its people and clients, along with excellent quality of services rendered. Maintaining outstanding talent and strong focus on people and customers, delivering products and services responsibly, and benefiting society and the environment by acting in a responsible manner. The organization in Canada is represented through a proud history of almost 100 years of business. The organisation includes trusted service brands and a large portfolio of commercial services. They are a very customer centric business with a people first culture. A need has been identified for a Branch Manager to be based within a commuting distance of Burnaby, BC. We are seeking portable skills from a variety of services and customer facing environments.Overview of RoleThe responsibility of this role is to oversee and monitor the daily operations and strategic goals of the branch (location, Burnaby, BC). The Branch Manager will lead a direct team. Will be accountable for safety and will ensure service quality and delivery and overall growth of the branch operations. This role will ensure that the team and branch operation is meeting the organization's standard operating procedures and budgets are being met. This role will work closely with a variety of stakeholder teams across the organization.Why This Opportunity and Why Now?The role is a challenging management position within an organization that is well poised for further growth.It is an opportunity where there are current operational and overall business imperatives that will require driving business efficiencies and customer delight. The opportunity to be part of an organization with eminence for its areas of expertise. The organization offers a competitive compensation and benefits package. This is an opportunity to be part of the largest segment of our client's overall business and it continues to grow.Candidate ProfileThe successful candidate will be an operations leader with a strong operations/service background and a track record of success, preferably gained in a related services business. Health, sanitation, facilities and safety services or experiences gained in service-based organizations are of strong interest. A leader that has a proven track record that includes direct people management experience and the ability to manage in a hands-on manner a team of 25+ employees within a diverse work environment. Further development of people resources to the next level. An exhibited passion for people/staff within a customer centric business. Must be able to relate to both national local customers accordingly to KPI's via team of employees. Ultimately comfortable to commit progress initiatives to Safety, Customer Satisfaction, Quality delivery and growth of the branch.This individual will combine a strong operational leadership skill set with a highly developed customer acumen. Must have a proven track record in a customer facing business. Business development knowledge and the ability to demonstrate previous success in maintaining a successful operations branch network or mobile workforce oriented with services.The candidate must have experience in driving cost savings, improving productivity and overall service performance of an operation in a measurable manner. Operational budget accountability in a previous role is required. The ideal candidate will have the potential to progress into a larger role with increased scope in the future. Additionally, the ideal candidate will possess well-developed influencing skills and should have the ability to manage internal and external relationships to achieve a high level of successful outcomes for the operation(s), company, and clients alike.The successful candidate should display a strong inclination towards problem solving with a drive to achieve solutions that are beneficial to both the customer and to the organization's overall mission. This individual should be comfortable interacting at all levels of the business and with customers and possess a dynamic engaging personality. This individual will be energetic and be a proactive leader who can thrive in a dynamic and challenging business environment.Personal Profile5+ years of field services management or services-based experience required paired with proven experiences in leading direct teams. Various industry experience will be considered and could include a variety of services based organizations, field services management, facilities services, workplace solutions, etc.Excellent people management skills with demonstrable experience of leading direct teams. Relationship building skills are essential paired with strong EQ and with the ability to relate well with employees. Will have the proven ability to coach and mentor staff, as well as hold the team accountable.Must exhibit a passion for people and the ability to help move an organization to better practices.A strong orientation to customer service and people leadership from a direct client and internal branch operations perspective.Must have strong business and financial acumen. Will have managed operational budget(s). P&L experience is considered an asset.Skilled in organisation and time management - ability to work on multiple projects simultaneously.Ability to provide clear and concise feedback.Maintains a valid driver's licence. Position may require some travel in the field.Skilled with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).Highly commercial and entrepreneurial with an attestable customer focus and growth mindset.Outstanding analytical and problem-solving abilities with a strong understanding of corporate operations.Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders.Supports the team by providing guidance and removing roadblocks.Bachelor's Degree or equivalent in Business Management related field. Bachelor's degree and /or an equivalent combination of education and experience.We will consider individuals with varied experience levels and across a host of industries. Please write to me in the strictest of confidence. We also appreciate all applicants' investment of time; however, only high potential match candidates will be contacted. Our client is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodation is available upon request.MTCG & ASSOCIATES INC. (www.mtcg.ca)Stephanie Brooks, CHRLsbrooks@mtcg.ca Facilities Services,Consumer Services,Environmental Services