Customer Service Specialist (Ecommerce)

Job DescriptionCOMPANYManmade is a young yet innovative eCommerce retailer offering high quality essential garments for men. Based in Montreal, Quebec, we design, produce, market, and distribute quality apparel across Canada and soon in the USA as well.We believe in doing things the right way, even if it may be harder - from sourcing fabric, design, cutting and sewing, and through our online marketing efforts. We have experienced tremendous growth since launch and have also appeared on CBC's Dragons' Den.No 2 days will ever be alike working at Manmade and your future at Manmade is what you make of it as there is a ton of opportunity for growth along with the company.We are seeking a highly motivated and experienced Customer Service Representative to join our team. The ideal candidate must be passionate about delivering exceptional customer service and able to handle customer inquiries through email, text message, phone call, and social media channels. The position requires fluency in English, and French is an strong asset.Responsibilities:Provide excellent customer service through various channels such as email, text message, phone call, and social media platforms.Respond to customer inquiries promptly and professionally, while ensuring that issues are resolved in a timely manner.Accurately log customer interactions and update customer profiles as needed.Act as a liaison between customers and the company to provide accurate information and solutions to any issues that may arise.Utilize problem-solving skills to identify and address customer needs.Proactively follow up with customers to ensure satisfaction and repeat business.Identify and escalate customer issues to the appropriate team members.Requirements:Minimum of 2 years of customer service experience in a fast-paced environment.Strong verbal and written communication skills in English, with French being a strong asset.Excellent interpersonal skills with the ability to build and maintain strong customer relationships.Strong problem-solving and decision-making skills.Ability to multitask and work in a fast-paced environment.Proficient with computer applications and social media platforms.Available to work flexible hours including evenings, weekends, and holidays as needed.We offer a competitive salary and benefits package, a dynamic and supportive work environment, and the opportunity for growth and development within the company.If you meet the above qualifications and are interested in this opportunity, please submit your resume and cover letter to us. We thank all applicants for their interest, however, only those selected for an interview will be contacted.Job Types: Full-time, PermanentSalary: $17.00-$20.00 per hourBenefits:Dental careDiscounted or free foodExtended health careLife insuranceVision careSchedule:Day shiftEvening shiftMonday to FridayWeekends as neededSupplemental pay types:Overtime payAbility to commute/relocate:Montréal, QC: reliably commute or plan to relocate before starting work (required)Education:Secondary School (preferred)Experience:Customer service: 1 year (preferred)Language:English (required)French (required)Work Location: In person Manufacturing