Customer service advisor

WHAT TO EXPECT

The main role of the customer service advisor is to support the service team and customers. He/she assists and advises on various issues to ensure smooth operations. In addition, he/she analyzes and determines inventory requirements for products and service parts to ensure continuous service and support to customers. He is involved in the management and processing of inventory transfers between the various warehouses. He plays an active role in continuous improvement and special projects.

More specifically, his role consists of :

Learn and master the range of products and services offered to support internal and external customers.

Take charge of the analysis and processing of complex orders

Ensure effective follow-up of customer returns according to internal procedures

Initiate non-conformity requests relating to customer orders and participate in the search for permanent solutions

Analyze and prepare inter-warehouse goods transfers

Analyze and determine safety stocks and order forecasts

Analyze product life cycles and ensure availability of service parts

Assist and support warehouse clerks in the U.S.

Participate in various committees and meetings concerning customer, order, network product performance and technical issues

Participate in continuous process improvement and take charge of special projects

Create and update technical documentation to support operations

Assist and participate as needed in the annual inventory count

Assist and replace service team members as needed with tasks such as :

- Process and follow up customer orders             - Lead customer and order issue meetings             -  Process and review warranty claims             -  Handle and follow up technical files between customer and internal teams Participate in the achievement of departmental objectives by carrying out all other related tasks