Administrative Officer Class 2- Recall list

SUMMARY OF THE POSITION

Person who assists one or several professionals or a work team in their administrative or professional tasks.

She/he performs a set of administrative or managerial tasks according to the established complex methods or procedures or she/he changes them as needed. She/he exercises mainly and usually responsibilities related to the development and processing of files or data requiring specific knowledge.

She/he may also perform tasks falling under the secretarial sector.

SPECIFIC FUNCTIONS

Under the authority of the Coordinator of specialized services, the person performs these tasks:

Perform administrative tasks related to patient appointments for specialized services (telehealth or in-person at the CMC) such as;

Book medical appointments for patients;

Perform administrative tasks related to specialist clinics;

Ensures support for the organization of the specialist clinics;

Prepare lists on care4 for specialist appointments;

Monitors the appointment priorities and delays;

Transmit the required data, responds to questions and/or provide information to the various departments, people, clients or external organizations, according to his/her area of responsibility

and established procedures;

Respond to various calls, transmit information and respond to general inquiries from patients or specialists;

Participate in the management of the department mailboxes where all inbound messages are filtered, triaged and dispatched to the appropriate team member or department;

Participate in the management of the department phone line where all calls are triaged and dispatched to the appropriate team member or department.

Education: * High School Diploma.

Knowledge and Abilities:

Good knowledge of administrative theory, systems, techniques and practice;

Good working knowledge of computer applications, especially Microsoft Office;

Be able to work under pressure;

Excellent communication skills, both written and oral;

Be able to work outside regular hours when requested;

Well organized.

LANGUAGE* Fluent in Cree and English;* Fluency in French is an asset;