Journal Sales Administrator

Taylor & Francis is an Informa business. Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential. Join our dynamic team as a Journal Sales Administrator, where you’ll play a pivotal role in supporting all aspects of Americas journal sales. This position offers a unique opportunity to contribute to the success of our sales division while developing valuable skills in a supportive environment. Reports to: Journal Sales Administration Manager Responsibilities include:

• Support all aspects of Americas journal sales, including assisting in sales proposals, running reports, supporting sales contact/CRM database, creating quotes, and processing invoices
• Generate reports that assist in sales analysis and account management processes
• Support the sales team by working with internal databases to provide reporting and information on an as needed basis
• Conduct customer subscription research and analysis
• Work with the Americas sales team to meet division revenue objectives
• Other duties as assigned by management

Key tasks include:

• Under direction of Journal Sales Administration Manager and guidance from Senior Journal Sales Administrators, support the sales process by –
• Reporting on current spend across group
• Chasing and logging license agreements 
• Assisting in usage analysis
• Ensuring all relevant information is shared with appropriate sales account manager(s) to ensure timely customer communication
• Under direction of Journal Sales Administration Manager and guidance from Senior Journal Sales Adminstrators, support the post-sales process by –
• Responding timely and accurately to customer queries regarding invoices and billing issues
• Responding timely and accurately to customers regarding usage, entitlements, and all product access issues
• Serving as escalation point for queries sent to [email protected]
• Monthly – participate in sales meetings
• Weekly/bi-weekly – participate in Account Manager team meetings, JSA team meetings, and individual 1-on-1 meetings with direct manager and sales account manager(s)
• Daily – manage inbox and Salesforce.com dashboard queue, fielding incoming customer queries, Account Manager requests, and quote/invoice requests
• Join virtual sales calls, as needed – support Account Manager with preparation of customer presentations
• Travel, as needed, for training and conferences

Qualifications

Skills and Experience:

• Strong organizational, prioritization, and project management skills with the demonstrated ability to manage multiple projects and deadlines simultaneously
• Excellent professional communication (written, verbal, and listening) and presentation skills at all levels of business
• Effective relationship management skills – to form strong relationships and partnerships both internally and externally
• Keen attention to detail with the ability to proactively identify and address problems
• Proficiency in word processing (MS Word), PowerPoint and spreadsheet (Excel) applications required; experience with databases helpful
• Experience in SAP and Salesforce (SFDC) preferred, or equivalent experience in similar CRM systems
• Candidate must be willing and able to travel domestically (primary) and internationally up to 10%
• Experience working remotely a plus – candidate must have distraction-free environment to work from
• One or more years in publishing, library or library consortium preferred

Additional Information

What we’re offering:

• Starting rate 24.73/hour (~$45,000 annually)
• 35-hour work week
• Paid sick time
• Ample paid time off
• 3 additional discretionary days for the holiday season at the end of the year
• Up to 4 weeks of paid parental leave
• Medical & vision benefits
• 4 volunteering days per year
• 401(k) match
• Flexible working schedule
• Seasonal social and charitable events
• Work/life balance: At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.
• Training And Professional Development: We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.

What you should know: 

• All candidates must have right to reside and work in the US
• Applications are reviewed on a rolling basis.  Closing date for applications is 19 April 2024

Being “You” at Taylor & Francis If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life. Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor. We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site:  Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.