Stakeholder Engagement Manager

1. POSITION SUMMARYThe Stakeholder Engagement Manager is an important position within Celltrion Healthcare in Canada (CTHC). The results-driven candidate will create and foster relationships with external stakeholders involved in delivery patient care beyond the prescriber. Targeting Specialty Pharmacies, Preferred Pharmacy Networks, Retail Pharmacy both Independent and chain and other key accounts and Benefits Consultants across Canada this person will collaborate with Celltrion HC functional leads to maximize patient access to all existing and new launch therapies. Key to the role will be improving the competitive position of Celltrion HC products by expanding distribution and patient access across Canada and maximizing sales revenue through business initiatives and collaboration.2. KEY ROLES AND RESPONSIBILITIESDevelop and foster relationships with all specialty pharmacies in Canada, with the goal of achieving a preferred partner status versus competitorsDevelop and execute marketing and engagement plans tailored to the needs of retail pharmacies and chains to enhance product access and utilizationIdentify and engage stakeholders who influence and impact patient care, including retail pharmacies, pharmacy chains, healthcare organizations, and other relevant entitiesCollaborate with the hospital lead to support the development of hospital pharmacy strategies and tactics, ensuring alignment with overall business objectivesAssist the sales team in strategic planning and partnership discussions with large and priority key accounts, as identified by the sales teamUnderstand needs of each individual customer to develop solutions to maximize opportunitiesDevelop annual strategic and tactical business plans, develop budgets and measure ROICollaborate closely with market access, sales, marketing, and patient support program leads to monitor threats, maximize opportunities and to ensure business optimizationUnderstand market access dynamics including private and public payer groups, large self-funded insured benefit groups, and payer adjudicationMaximize opportunities with and educate preferred pharmacy networks on Celltrion HC productsCommunicate effectively with internal stakeholders to align the strategic and tactical direction of brand projects with the overall brand strategy, and to implement innovative/competitive solutionsSeek to discover and meet the needs of pharmacy customers by building relationships, assessing new insights, identifying strategic business opportunities, and delivering innovative solutionsDemonstrate strong business ethics, understand business principles, and interpret resources available to make sound business decisions to help the team achieve business excellenceMaximize distribution of all new product launches and provide comprehensive training to all pharmacy partnersProactively monitor, analyze, and interpret trends and recommend strategies to adapt to our changing environmentParticipate in annual brand planning process for current and future productsAttend advisory board and consultant meetings as required to understand market challenges and opportunitiesReview, on an ongoing basis, sales performance and adjust strategies and programs accordinglyCollect feedback from specialty pharmacy customers and effectively communicate important updates to senior managementJoin pharmacy groups and attend conferences to build relationships, promote Celltrion HC products and further develop our business3. WORK EXPERIENCEMinimum 10 years of experience in pharmaceutical salesKnowledge and understanding of market access including private/public payers, payer adjudication, and preferred pharmacy networksExperience working in biologics/biosimilars (immunology specifically Gastroenterology, Rheumatology, Dermatology, and Oncology)Track record of delivering strong resultsStrong understanding and experience: 1) Business planning 2) Pharmaceutical sales to specialty pharmacies 3) Market access and the regional differences in Canada 4) How patient support programs work and experience in working collaboratively with patient support programs is critical4. PROFESSIONAL COMPETENCIES AND SKILLSStrategic Planning and Business Planning: Demonstrated experience and mastery in delivering a cross functional solution-based approach to competitive planning that anticipates and outmaneuvers the competitionSolid ability to quickly grasp diverse therapeutic areas and understand the scienceDemonstrated experience with execution of value propositions, product messaging and success navigating the diversity of CanadaStrong analytical ability and experience working with sales dataDemonstrate critical leadership capabilities including strategic thinking, driving results, commercial orientation, collaborating and influencingStrong understanding of the pharmaceutical sales and market access functions, including private and public payer dynamics, sales models, relationship building, value-based approaches, and sales-based metrics and KPIsDeep understanding of diverse therapeutic areasDemonstrate enthusiasm, strong initiative, high sense of urgency, and being comfortable managing conflictsProven results delivering significant business changes within a fast-paced, cross-functional, and matrix environmentStrong project management skills: ability to stay on top of and lead multiple projects concurrentlyDemonstrated ability working across functionally to align, motivate, and coordinate team members to collectively define and achieve critical milestonesExcellent communicator - verbal, written and presentation skills, and ability to build and foster strong relationships with internal and external stakeholders (specialty pharmacies, patient support programs, industry associations and KOLs)Bilingualism (English/French) is considered an asset5. EDUCATIONUndergraduate degree in business or science is requiredM.B.A. or post-graduate degree is desirable Pharmaceutical Manufacturing