Job details
Achieves individual objectivesrelated to dispute resolution, DSO, account management andSLA's by utilizing good time managementskills.Responds to incoming communicationsincluding e-mails, inbound calls from internal customers, anddirect mailMay be required to assist DisputeResolution Supervisor on team management, training and specialprojectsHandles escalated issues frominternal/external customersUses criticaldecision making skills to ensure disputes areresolvedResearches disputes and invoiceissues. Support dispute identification and resolutionprocess.
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