Assistant Channel & Platform Development Manager - Channel & Transaction Management

Responsibilities

• Understand customer’s feedback and complaints on using digital products
• Verify customer’s feedback and complaints in testing environment
• Identify defects and work with technical teams to provide solutions of defects on various channels such as Internet Banking, Mobile Banking, etc.
• Understand users’ requirements of the digital products
• Assist on defining testing scenario, test cases and test plans
• Ensure to deliver the assigned tasks on time and in good quality
• Timely update the tasks progress and report to supervisor
• Ensure standardized practice adopted and adhere to the Bank’s policies and procedures
• Liaise with Business / Product Owner, Quality Assurance team to resolve defects
• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work
• Assist in streamlining business processes and channel experience with reference to bank policies and rules

• Bachelor degree holder in any relevant discipline
• Preferable 3-5 years’ experience in banking sector or any relevant industry
• Good understanding in retail banking products and services;
• Sound knowledge in retail banking operations, procedures, regulatory and compliance requirements;
• Equipped with understanding and proficiency in HTML and CSS;
• Experience using a Content Management System (CMS);
• Good interpersonal, communication skills;
• Good command of both spoken and written English, Chinese (Cantonese and Mandarin);
• Able to work under pressure and deliver in good quality.