Deputy Team Leader- Pension Administration

About Aptia Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better. In an underserved market, with huge potential for growth, Aptia will serve 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives. And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role. Job requirements Role Summary: If you have extensive experience as a Pensions Administrator and want a new change/challenge to step up into a people leader, this is a great step in to managing a team where you will:

• Manage administrative and case management issues as well as data processing activities on a daily basis.
• Monitor project schedules to ensure timelines and deliverables are met; notify project manager or client if timelines are in jeopardy.
• Test and analyze pension data and systems during implementation and administration.
• Manage client data using variety of technical tools and resources.
• Manage client requests and processes.

• · Allocating cases to member hub administrators and monitor the progress of the completion of the cases throughout the day.
• Reviewing the extended team queues to ensure the work is also going down in their work queues.
• Providing feedback to team members on quality, productivity and overall performance
• Managing the team in absence of team manager.
• Carrying out monthly 1 to 1 meetings with team members.
• Attending client meetings to discuss individual member cases or work in progress.
• Performing pensions calculations, enter pensions data and answer enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member or scheme events
• Promptly and professionally communicate with clients and scheme members on queries when required via letter, e-mail and telephone.

• Previous pensions administration experience (Defined Benefit)
• Knowledge and willingness to learn about different schemes.
• Previous people leader experience (confidence in providing feedback and conducting peer reviews)